Hamad Medical Corporation

Confirm the prescription is active and on the public formulary. Call 16000 with the prescription number for status. Some specialist medications require pickup at the hospital pharmacy rather than home delivery.

Outpatient labs appear within 24 to 72 hours after the care team releases them. Imaging takes 2 to 5 working days. Legacy results may sit in MyHealth (the older portal). If results are overdue, call the clinic or the test department for status.

Confirm Lbaih push notifications are enabled in the device settings. The 48 and 24 hour reminders depend on push being active. If the registered mobile number has changed, update through the registration desk.

Sign a release-of-information consent at the HMC Health Information Management Department of the hospital where you were discharged. HMC then releases the summary directly to the insurer. Without consent the insurer cannot pay.

Catchment is hospital-specific. Discharge from Al Wakra is followed by Al Wakra catchment; from Hamad General by Hamad General catchment. If you have moved residence, update the address at registration before discharge so the catchment is recomputed.

The digital health card record must remain active but from April {year} the QID is read as the credential at HMC and PHCC desks. So you renew the card annually (QAR 100 for adults, QAR 50 for children) through Lbaih or at the registration desk, but you do not need to carry the physical card to appointments - the QID works at the scanner.

Open Lbaih or call 16000. Identify the medication and prescription. HMC's home pharmacy service prepares and delivers to the registered address. Free for chronic-disease medications on the public formulary. Requires an active prescription on file - if the prescription has expired, book a follow-up to renew it first.

Outpatient lab results typically appear in Lbaih within 24 to 72 hours of the sample being processed, once the care team has released them. Imaging results take longer (2 to 5 working days for non-urgent imaging) because of radiologist reporting. Legacy lab results from before the Lbaih roll-out may still sit in MyHealth (the older portal); check both during the consolidation cycle.

Only with formal dependant linkage at the HMC registration desk. Parents of children under 18 typically have automatic dependant access. Spouses do not have automatic access; you both need to sign a dependant authorisation at the registration desk. Without the linkage, Lbaih treats each adult as an independent account.

PHCC (Primary Health Care Corporation) handles routine and family medicine through 31 health centres across Qatar. HMC handles specialist and tertiary care through 14 hospitals. The standard route is PHCC for routine care, PHCC referral for specialist HMC care. Both use the same Hamad Health Card record and both honour QID as credential from April {year}.

No, expatriate residents pay subsidised rates that are typically a small fraction of private hospital rates. Citizens and GCC nationals access at no cost. The MOPH-mandatory health insurance for residents covers HMC and PHCC at the subsidised rate. The full fee schedule is published on hamad.qa.

Discharge summaries typically appear in Lbaih 5 to 14 days after discharge. For a hard copy, request through HMC's Health Information Management Department at the hospital where you were discharged. For an insurer to receive the summary directly, sign a release-of-information consent at the same department; without consent HMC cannot release.

Call 999 for emergency response. The service is free and operates 24/7 with paramedic-staffed ambulances. The dispatcher will identify the nearest appropriate hospital - typically Hamad General for adult trauma, Sidra for paediatric, Al Wakra and Al Khor for their catchment areas. Air ambulance is available for remote and critical cases.

Yes for selected outpatient specialties and follow-ups. Telemedicine appointments are booked through the same PHCC referral or follow-up reschedule path as in-person appointments and appear in Lbaih with a video-call join button. Telemedicine is not used for first specialist consultations or for cases requiring physical examination.

A no-show records against your patient record; repeated no-shows can delay future scheduling. Reschedule through Lbaih as soon as you know you cannot attend. The 48 and 24 hour push reminders are designed to reduce no-shows; for chronic disease management, the care team will reach out if you miss a follow-up that affects monitoring.

The HMC Mental Health Service runs a central referral line and 24/7 walk-in crisis intake at Hamad General ED. For non-crisis outpatient care, the standard route is PHCC family physician referral to the Mental Health Service. After the first appointment, follow-ups are managed through Lbaih. Confidentiality protections apply to mental health records inside HMC's system.

HMC operates a private wing with direct billing for selected private insurers. Verify your insurer has a direct-billing arrangement with HMC before the visit; if not, you pay at the desk and claim reimbursement from the insurer afterwards. The HMC billing team can confirm by phone before you arrive.

Install Lbaih, log in with QID and Qatari SIM OTP through Tawtheeq. The app binds to your active Hamad Health Card record at first login. If the binding fails, your health card record is probably inactive or expired - renew through the registration desk and retry. The Qatari SIM must be in your own name; employer-registered SIMs cannot authenticate.