Absher Platform

Absher carries the old passport number until the sponsor updates it on Muqeem. Send HR a copy of the new passport bio page and ask them to file 'Update Passport Data' on Muqeem. Sync to Absher takes minutes; retry login with the new passport number.

Common causes: Iqama photo more than 5 years old, weight change, beard or hijab change, poor lighting. Visit any Absher self-service kiosk (420+ locations) with the physical Iqama; the kiosk re-captures a fresh photo and pushes verified status back within 5 minutes.

The error is usually upstream and Absher does not surface the cause. Check in order: dependent levy paid through SADAD (bill 048), CCHI insurance active and covering the full renewal window, work-permit levy current, all traffic and Saher fines cleared, no open Najm insurance claim. Fix each layer; the renewal then completes via Muqeem in minutes.

Run the fine search on Iqama and on every plate registered to your name; pay any open Saher fine via SADAD, wait an hour, retry. If still blocked, the cause is a vehicle still registered in your name - transfer it on Absher Vehicle Services or the new owner will inherit your future fines.

The Muqeem sync to Absher can lag 60-90 minutes after a renewal posting on SADAD. If still missing after 24 hours, the sponsor's Muqeem submission probably failed at the CCHI insurance check - confirm a 2-year CCHI policy covers the renewal window.

The 30-day window runs from the date Absher Notifications received the fine, which can be days after the violation. Open the notification timestamp; if you are within 30 days from that date, file the objection at Absher > Traffic Services > Object to Violation with photo evidence.

Yes. Dependents are linked to the sponsor's Absher account during family-services setup, and once they have their own Iqama and a Saudi SIM in their own name they can create a separate Absher Individuals account using their dependent Iqama number. From their own account they can pay their own traffic fines, view their digital Iqama, request exit/re-entry visas, and see their personal Iqama status. The sponsor still files dependent-Iqama issuance and renewal through Muqeem. For the monthly dependent levy that the sponsor pays per dependent, estimate the annual bill with our Saudi dependent fee calculator.

Nafath is the Saudi national identity verification app run by the National Information Center. It uses face-scan biometrics tied to your Iqama or National ID to authenticate logins across Absher, Qiwa, Najiz, ZATCA, and most other government portals. Once enrolled, you log in with a one-tap face-scan instead of typing OTPs. It is also what you use to sign Qiwa employment contracts, notarise documents on Najiz, and confirm Premium Residency applications. Enrolment takes 10 minutes through the Nafath app and is a prerequisite for fast access to the government stack.

Two public lookup channels exist. The MOI national portal at my.gov.sa hosts a Resident ID Expiry query that needs only the Iqama number and an image-verification captcha - no OTP, no account. The Muroor public visitor query at absher.sa/wps/vanityurl/en/querytrafficviolationsvistors returns traffic violations against an Iqama or border number with the same captcha-only access. Both are free. The Muqeem visa-validity portal at vv.muqeem.sa shows visa-validity data using Iqama plus passport number. For payment, you still need SADAD through a Saudi bank app or an active Absher account.

From January 2025 the SAR 51.75 Absher processing service fee is added to most Iqama-related transactions (issuance, renewal, dependent issuance) on top of the underlying government fee and the work-permit levy. The exit/re-entry extension service fee is SAR 103.50. The final exit visa itself carries no government fee; some guides report an Absher processing service fee for final exits, so check the SADAD bill line before paying. The SAR 51.75 and SAR 103.50 fees are non-refundable if the transaction is later reversed; budget for them as part of the routine annual stack rather than a one-off. The fee appears as a separate SADAD line item, so the SADAD receipt clearly shows it for any expense claim. Confirm the current figure on Absher at payment time, since service-fee policy has been adjusted twice since the original gazette notice. For a full breakdown of Iqama renewal costs including the dependent levy and CCHI insurance, use our Saudi Iqama cost calculator.

Three causes account for almost every rejection. First, an open traffic or Saher fine - check under Traffic Services and clear via SADAD, then wait an hour for sync. Second, an open Najm insurance claim against a registered vehicle in your name - resolve at the Najm portal first. Third, an unpaid dependent levy on linked family members; the levy must be current even if you are leaving without dependents. If all three are clear and Absher still refuses, the sponsor likely has an open hold on Muqeem; ask HR to check the Muqeem exception list. Workers eligible to self-file final exit under LRI 2021 should also confirm the contract end-date in Qiwa matches the file. Before filing, estimate the exit and re-entry fees with our Saudi exit/re-entry fee calculator.

Run the diagnostic in this order. (1) Confirm the Saudi SIM in your phone is the one registered to your Iqama at STC, Mobily, or Zain - login fails silently if it is borrowed or in the employer's name. (2) Check that the Nafath app is updated to the latest version because the 2026 face-recognition engine refuses older builds. (3) Try a different network (mobile data vs Wi-Fi); some ISP routes are throttled during peak hours and Nafath push notifications never arrive. (4) Clear browser cache or reinstall the Absher app. (5) If still blocked, the account may be locked from a passport-renewal mismatch - HR must file 'Update Passport Data' on Muqeem before login resumes. (6) Last resort: any of the 420+ Absher self-service kiosks can reset the account in 5 minutes with the physical Iqama.

The OTP fails for one of five reasons, ranked by frequency. First and most common: the Saudi SIM is registered to your employer or a Saudi colleague rather than to your own Iqama - move the SIM into your name at the STC, Mobily, or Zain counter with Iqama and passport, then retry. Second: the SIM has been inactive for more than 90 days and the operator has reclaimed the number; same fix at the operator counter. Third: the registered mobile number in Absher is an old number you no longer have - update via a kiosk with the physical Iqama. Fourth: your network is roaming and the operator does not deliver SADAD/Absher OTPs internationally on prepaid lines - switch to postpaid or wait until you return. Fifth: Nafath enrolment is broken and the system is sending SMS as fallback; re-enrol Nafath via face-scan to resume push notifications instead.

Account locks come from three causes. (1) Five failed login attempts in 24 hours triggers an automatic 24-hour cool-down - wait it out or use a kiosk for immediate reset. (2) Passport renewal where the sponsor has not updated the new passport number on Muqeem - Absher carries the old passport, every login fails the cross-check, and the lock follows. The fix is HR filing 'Update Passport Data' on Muqeem; sync to Absher takes minutes. (3) Iqama expiry - if the Iqama lapsed and is being renewed by the sponsor, Absher locks until the new expiry posts. For all three, the universal recovery is a visit to any of the 420+ Absher self-service kiosks (malls, airports, Jawazat offices) with the physical Iqama and current passport. The kiosk verifies identity, re-captures the photo if needed, and pushes verified status back within 5 minutes. Bank channel re-activation through Al Rajhi, SNB, Riyad Bank, or Bank AlBilad is the alternative.

Dependents who exit Saudi Arabia on a single exit/re-entry visa must re-enter the kingdom before the 6-month expiry stamped on the visa - if they overstay, the dependent Iqama is auto-cancelled by Jawazat and the sponsor has to file a fresh visa cycle (visit visa to bring them back, then re-Iqama after medical and biometrics). Absher displays a countdown banner on the dependent's record from day 150 onwards but does not send a separate push notification, so sponsors routinely miss it. If you know the dependent will be abroad longer than 6 months at exit time, file a multiple exit/re-entry visa instead (currently SAR 200 for the first 6 months plus SAR 100 per additional month, capped at 12 months total). For dependents who are already abroad and approaching expiry, the sponsor can file an extension from Absher Family Services > Extend Exit/Re-entry which costs SAR 103.50 service fee plus the underlying government fee; the extension must be filed before the original expiry, not after.