Metrash (formerly Metrash2)

The Qatari SIM may have been deactivated by the operator for non-use (typical at 90+ days). Visit the operator shop, reactivate the SIM, then retry Metrash login.

Uninstall Metrash2 and install the new Metrash. The old app no longer receives updates and some services are removed. Most credentials carry over to the new app.

Diagnose: profession mismatch between work permit and e-contract, sponsor's Computer Card lapsed, MOPH policy not yet linked to QID. Each blocks silently.

Threshold is QAR 10,000 standard or QAR 6,000 with employer-provided housing. Confirm the salary certificate format matches MOI's accepted layout; some HR letters fail the parse.

Residency services restrict to Qatari-issued cards. Use a Qatari card, the sponsor's establishment account, or file via a typing centre.

Visit any MOI service centre with the QID and passport; the agent unbinds the wrong link and re-registers correctly. The Metrash help line cannot fix this remotely.

Yes for most inquiry services, but OTP-based logins require access to the Qatari SIM linked to your account. Roaming or a dual-SIM phone helps. Renewals can be completed remotely as long as the OTP can be received.

Visit an MOI service centre or update through portal.moi.gov.qa to re-link a new Qatari mobile number. The new SIM must be registered in your own name; employer-registered SIMs cannot be used.

In most cases yes for Visa and Mastercard fine payments. Residency-track services (RP renewal, family visa fees) sometimes restrict to Qatari-issued cards. If a foreign card declines, retry with a Qatari card or use a typing centre that has its own payment account. Before paying QID overstay or visa fines, estimate the total with our Qatar overstay fine calculator.

Install the new 'Metrash' app, not 'Metrash2'. The Metrash2 app has been discontinued and is no longer updated; all features have moved to the unified Metrash app. Older guides that still mention Metrash2 are out of date.

The most common 2026 causes are an unpaid traffic or municipal fine that does not appear on the renewal screen, an expired MOPH-mandatory health insurance policy, or a sponsor-side Computer Card hold. Open the relevant inquiry tab to identify the block, clear it, wait a few minutes for back-end sync, then retry the renewal.

The old Metrash2 brand has been retired and the unified Metrash app is the only supported channel. If you still have Metrash2 installed, uninstall it (it no longer receives updates and some services have been removed), install the new Metrash from the App Store or Google Play, and re-register with your QID number and the Qatari SIM in your own name. Most MOI credentials carry over without re-binding, but the Qatari SIM requirement is strict: it must be in your name with Ooredoo or Vodafone. The migration takes about 5 minutes for clean cases. Older guides that still mention 'Metrash2' are out of date - confirm any specific feature on the new app rather than legacy documentation.

Open Metrash > Labour Services > WPS (or under General Services depending on app version). The feed shows every monthly salary posting from the employer's WPS file, with date, amount, and any flagged delays. A salary delay of 7+ days triggers an in-app notification; a delay of 30+ days produces an automatic case-reference for filing a labour complaint. For workers under the post-2020 labour reform, this feed is the primary evidence base for transfer requests without NOC and for end-of-service calculations. Save monthly screenshots; the WPS data is also the authoritative input for the gratuity calculator equivalent for Qatar end-of-service planning. When the contract ends, calculate gratuity due using our Qatar end-of-service calculator.

If you remember your Metrash login but have forgotten the transaction PIN: open Metrash > Profile > Change PIN, authenticate via SMS OTP delivered to the registered Qatari SIM, and set a new PIN. If you have forgotten the login PIN itself and cannot access the app: uninstall and reinstall Metrash, then re-register with your QID number and Qatari SIM in your name; the system rebinds and sends a new activation OTP. If the OTP does not arrive (the most common failure mode), the SIM is likely deactivated or registered to the employer rather than to you - visit Ooredoo or Vodafone with QID and passport to move the SIM into your name. If the app is locked after 3-5 failed PIN attempts, visit any MOI service centre with QID and passport; the agent unbinds the lockout and re-registers correctly. The Metrash help line (2347000) cannot reset PINs remotely for security reasons.

The Metrash app does not use a traditional password - authentication is via QID number and a Qatari SIM-delivered OTP plus a numeric transaction PIN. 'Forgot password' in Metrash terminology usually means either the transaction PIN or the inability to log in because the OTP is not arriving. Three failure modes and their fixes: (1) The Qatari SIM is registered to the employer not to you - move it at Ooredoo/Vodafone with QID and passport, then re-register Metrash. (2) The SIM is in your name but has been deactivated due to non-use during a long trip abroad - visit the operator shop, reactivate the SIM (sometimes requires paying a re-activation fee of QAR 50-100), then re-register Metrash. (3) The PIN is forgotten but login works - go to Profile > Change PIN and reset via SMS OTP. For account binding errors (Metrash binds to the wrong QID), only an MOI service centre visit can unbind and rebind correctly.

Common Metrash app failures and their fixes: (1) Old Metrash2 app installed instead of the new unified Metrash - uninstall Metrash2 (it no longer receives updates) and install the new Metrash from the App Store or Google Play. (2) App crashes on launch - update to the latest version; older app versions on iOS 14 and below or Android 8 and below may be incompatible. (3) OTP not arriving - the Qatari SIM is registered to the employer, has been deactivated, or is on roaming with SMS disabled; move the SIM or enable roaming SMS. (4) Login successful but services show blank screens - clear the app cache (Android: Settings > Apps > Metrash > Clear Cache; iOS: uninstall and reinstall); the back-end session may be stale. (5) Payment fails at OTP step - foreign cards work inconsistently for residency-track services; use a Qatari debit or credit card. (6) Persistent crash after passport renewal - the portal carries the old passport number until the sponsor pushes an update via the Computer Card side.

Open Metrash > Family Services > Family Visa Application. Confirm your salary meets the threshold: QAR 10,000/month standard or QAR 6,000/month with employer-provided housing - the salary certificate format must match MOI's accepted layout (some HR letters fail the parse). Enter the dependant's passport details, relationship (spouse, son, daughter, parent), and upload required documents: attested marriage certificate or birth certificate (must be UAE-MOFA-equivalent attested through Qatar's MOFA-equivalent chain), attested passport copy, photo, and proof of housing (Ejari-equivalent registration). Pay QAR 200 per dependant via Qatari debit or credit card. Approval typically arrives in 1-3 weeks through Metrash notifications. Once approved, the dependant enters Qatar on the entry permit, completes medical fitness, gets Emirates ID equivalent (QID enrolment), and the family RP is stamped. MOPH-mandatory health insurance must be linked to each dependant's QID before the RP can be issued. Multi-dependent files (spouse + 3 children) are often easier on the web portal at portal.moi.gov.qa due to screen size.