Ministry of Interior - Qatar

Portal carries the old passport number until the sponsor files an update through the Computer Card side. Send the new passport bio page to HR; sync takes a few hours.

Check the nationality spelling matches MOI's transliteration (Mohammed vs Muhammad). Try the alternate spelling or use the visa number instead of passport.

Four common causes: unpaid municipal fine off the main dashboard, MOPH insurance not yet linked to QID, profession mismatch between work permit and e-contract, sponsor's Computer Card lapsed. Diagnose each, fix, retry.

Residency-track services often restrict to Qatari-issued debit/credit cards. Use a Qatari card, ask the sponsor to pay via the establishment account, or file via a typing centre that has its own payment account.

Check the sponsor's salary threshold (QAR 10,000 standard / QAR 6,000 with housing) is met, the attested marriage certificate is uploaded, and Ejari-equivalent housing is registered. Each of these can block silently.

Recent court orders can lag the public ban inquiry by hours. If the airport refuses, the court clerk's office is the authoritative source; bring the case reference if any.

Yes, the platform itself is free; only the underlying government fees apply for the services you use. Public inquiries (visa status, traffic fines, travel ban) are entirely free and do not require a login.

Arabic and English are both supported throughout the portal. Switch language using the toggle at the top-right corner of any page. Some legal forms (powers of attorney, court submissions) may still be Arabic-only.

Yes. Sponsors log in with their QID, choose 'Visa Services' > 'Family Visa Application', enter the dependent's passport and relationship details, upload the attested certificate and pay QAR 200 per dependent. Approvals typically arrive within 1-3 weeks.

The most common 2026 cause is a missing or unlinked mandatory health insurance policy under MOPH. Other causes include an unpaid traffic or municipal fine, a profession mismatch between the work permit and the e-contract, or a Computer Card that expired on the employer's side. Use the relevant inquiry pages to identify the block. If the delay stretches past the visa expiry, estimate overstay exposure with our Qatar overstay fine calculator.

Renew the Computer Card through MOL before any worker-level RP or work-permit transactions can proceed on the portal. A lapsed Computer Card freezes the entire establishment's labour-quota and visa workflow.

Three options for eligible professional categories: 1 year at QAR 500, 3 years at QAR 900, 5 years at QAR 1,500. Eligibility is set by profession on the work-permit side (most white-collar professional categories qualify; some labour-intensive categories remain on annual renewal only) and confirmed in the portal at the renewal screen. Choose the validity that matches your planning horizon - mid-term shortening is not supported, and the multi-year fee is paid upfront. Practical note: the MOPH-mandatory health insurance still has to be renewed annually even on a 5-year RP, so the multi-year option saves on RP fee but not on insurance fee. Confirm eligibility and exact fee on portal.moi.gov.qa at renewal time.

The 2026 silent-block pattern usually traces to one of four causes: an unpaid municipal fine that does not appear on the main traffic-fine dashboard but blocks renewal at the MOI back end; an MOPH-mandatory insurance policy that has been bought but not yet linked to the QID (insurance broker must push the link); a profession mismatch between the work permit and the e-contract that surfaced after a recent contract amendment; or a sponsor-side Computer Card that has lapsed without HR noticing. Use the relevant inquiry pages to identify the block, fix the layer, allow 24 hours for the back-end sync, then retry. The hotline at 2347000 can confirm the exact reason in stuck cases.

Yes for most expat residents. Open Metrash > Residency Services > Renew Residence Permit, confirm the multi-year option (1/3/5 years at QAR 500/900/1,500), pay with Qatari debit or credit card, and the renewal completes typically in under a minute when no blocks are present. Prerequisites are: MOPH-mandatory health insurance active and linked to the QID, no unpaid traffic or municipal fines, profession in the work permit matches the e-contract, sponsor's Computer Card active on the MOL side. The physical QID card is updated digitally; the PHCC clinic terminal preview from April 2026 reads the QID as the credential so the card is becoming optional for routine appointments. For sponsor-side actions (block visas, multi-dependent family files, contract amendments), the MOI Qatar web portal at portal.moi.gov.qa with Computer Card login is the channel. First-time renewals or post-passport-renewal cases may require a one-time MOI service centre visit for biometric re-capture.

The 2018 reform (Law No. 13 of 2018) abolished the previous requirement that all expat workers obtain sponsor approval before leaving Qatar via an exit permit. Under the reform, 95% of expat workers can exit at any time without sponsor consent; the sponsor retains the right to object only for up to 5% of the workforce (capped, requires court justification of legitimate business reasons such as unsettled financial obligations or ongoing legal disputes), and the objection must be filed before the worker's stated departure. The post-2020 follow-on reforms further streamlined the process: workers file notice of intent to leave through Metrash, no sponsor signature is needed for a routine exit, and the MOI Qatar portal handles the sponsor-side workflow. Domestic workers under the Tadbeer-equivalent Qatari framework retain a modified version where sponsor coordination is required but cannot block exit unreasonably. Practical workflow today: most workers simply book the flight, board, and exit; exit permit as a separate document is no longer required for the bulk of expats.

Tagheeb is the Arabic term for an absconding report filed by a sponsor against an expat worker who has left employment without proper notice or transfer. The sponsor files through portal.moi.gov.qa or MOL channels, alleging the worker has abandoned the role. Consequences for the worker: travel ban from Qatar, potential blacklisting from future GCC employment, current visa cancellation, and inability to transfer to a new sponsor until resolved. Under post-2020 labour reforms, the worker has explicit rights to challenge a tagheeb filed in bad faith - the MOI Qatar Workers Support and Insurance Fund and the MOL Qatar Labour Court accept evidence (WhatsApp messages confirming notice, pay-slip records showing attendance, witnesses). Sponsors who file false tagheeb reports can face penalties. To resolve: the worker logs into Metrash, files an objection with evidence; the case routes to a tribunal for a hearing typically within 30-60 days. Successful objection reverses the absconding flag and restores transfer rights. Workers planning to leave employment under the post-2020 reforms should file proper notice through Metrash to avoid any tagheeb-filing exposure.

Open Metrash app > Traffic Services > Traffic Violations or portal.moi.gov.qa > Traffic Services > Traffic Violations Inquiry. Both surfaces list every active fine linked to your QID or vehicle plate. Pay via Qatari debit or credit card directly in the app or portal; payments settle in real time and the fine moves to Paid status. Foreign cards work for most fine payments (Visa, Mastercard) but can fail on residency-track fees - the workaround is to use a Qatari card or have the sponsor pay via the establishment account. The MOI Qatar fines integration extends to municipal fines from the Ministry of Municipality, which can also block QID renewal; these surface on the same portal under a separate tab. The QPay (Qatar central payment gateway) processes payments; receipts are stored under 'My Transactions' in both Metrash and the web portal and are valid for accounting and reimbursement claims. For business fleet operators, the corporate Computer Card login allows bulk fine reconciliation for all vehicles under the establishment.