Ashghal - Public Works Authority Qatar

Confirm the payment was made through QPay using the ticket reference. Payments through non-QPay channels do not auto-attach. If QPay confirms paid and the NOC has not issued within 2 working days, open a follow-up ticket on the same reference number with the QPay receipt PDF.

Verify the Qatari SIM is in your own name with Ooredoo or Vodafone. Employer-registered SIMs cannot authenticate. If the SIM is yours, reactivate at the operator shop if it has been dormant after a long trip abroad.

The Computer Card may have lapsed - check on the MOI portal under establishment services. Renew through MOI, then retry Ashghal Customer Zone. The portal silently falls back to the marketing site if the Computer Card is invalid.

Minimum lead time is 21 working days. If the event is sooner, the only option is to reschedule. There is no expedited window for non-government events.

Confirm the severity classification at submission matches the actual issue. Sewage backflow and active flooding need to be flagged 'critical' for the 24-hour response. Cosmetic issues default to weekly priority.

Clean cases (no recovery sought) close in 3 to 7 working days. Cases with a recovery invoice depend on how quickly the invoice is paid - the NOC issues automatically the next working day after QPay confirmation. Disputed cases run 14 to 30 working days. If the case has not moved after 10 working days, open a follow-up ticket on the same reference number rather than starting a fresh application.

No. The service requires authentication through Tawtheeq (QID and Qatari SIM OTP) for individuals or Computer Card login for companies. Typing centres can submit on behalf of a resident if the resident provides QID copy and a power of attorney, but the audit trail is recorded against the typing centre's account.

Police accident report from MOI (auto-pulled for new accidents), driving licence or QID, vehicle registration card (mulkiya), and clear photographs of the damaged Ashghal asset showing the asset and its location. For commercial vehicles, add the company's Computer Card and the driver's QID. PDF or JPG, under 5 MB per file.

If Ashghal determines that the damaged asset has a recoverable value (typical for lamp posts, traffic signs, barriers and major kerb sections), it issues a recovery invoice covering the asset value plus an admin fee. Pay through QPay using the ticket reference. The NOC issues automatically the next working day after payment. Insurance often reimburses the recovery invoice if the accident was covered by comprehensive cover.

Yes for any villa whose driveway connects to a public road. The contractor applies for asset-protection clearance through the Customer Zone, with the municipal building permit number as the linking reference. Clearance is typically conditional on using AML-listed materials and Ashghal's standard kerb-drop detail. The municipality holds the building permit's road-side sign-off until the Ashghal clearance is in place.

Submit through Customer Zone under 'Road Event Permit' at least 21 working days before the event. Required: route map, traffic management plan, indemnity letter, sponsor or organising body letter. Ashghal reviews and either approves, asks for plan revisions, or rejects. After Ashghal sign-off, MOI traffic approves the actual deployment and assigns marshals. The Ashghal permit is a precondition for the MOI deployment - skipping it means MOI cannot schedule the closure.

The AML is Ashghal's published list of products approved for use in public infrastructure - asphalt mixes, concrete grades, pipe types, kerbstones, traffic furniture, drainage fittings. Any product embedded in public roads, drainage or buildings has to be on the AML or carry a project-specific approval. Manufacturers apply through the Customer Zone supplier track. Residents care about AML when a contractor quotes for driveway, boundary wall or sewage tie-in work touching the public road - if the materials are not AML-listed the municipal inspection will fail.

Yes through 'Drainage Services' on the Customer Zone. Provide location (GPS pin or street address), photo, and the type of issue (stormwater blockage, sewage backflow, broken manhole, missing cover). Severity classification controls response time - flooding and sewage backflow are priority response within 24 hours, missing covers within 48 hours, lower-priority works within a week.

Since {year} the grease trap NOC requires a maintenance contract certificate from an Ashghal-recognised service provider alongside the original application. Applications without the maintenance contract are auto-rejected. The change followed several drainage-failure incidents in commercial kitchens during {year}-1. Sign the maintenance contract, attach the certificate, and resubmit.

Tawtheeq requires QID and OTP to a Qatari SIM in the resident's own name. Employer-registered SIMs cannot authenticate. Move the SIM to your own name at Ooredoo or Vodafone (bring QID and passport) and retry. If the SIM is yours but OTP still fails, the SIM may have been deactivated for non-use after a long trip abroad - reactivate at the operator shop first.

No, building permits are issued by the Ministry of Municipality (Baladiya). Ashghal handles asset-protection clearance for the road-side and utility-side aspects of the construction, which feeds into the municipal building permit. Submit the asset-protection clearance through Ashghal first, then attach the clearance reference to the Baladiya building permit application.

Yes if you provide QID copy, driving licence copy and a signed authorisation. The audit trail records the typing centre as the submitter, so if a dispute arises later you need to retrieve the audit log from the typing centre. For high-value or contested NOCs (asset damage above QAR 5,000) submit directly through your own Customer Zone account so the audit trail is yours.

Kahramaa's water and electricity connection certificate for a new villa requires the Civil Defence certificate, which in turn requires the Ashghal asset-protection clearance for the driveway, road-side connection and any utility crossing. The clean sequence is: municipal building permit, Ashghal asset clearance, Civil Defence certificate, Kahramaa connection. Skipping the Ashghal step blocks Kahramaa downstream. See our Kahramaa portal guide for the utility-side sequence.