Dubai Police

The OTP for high-trust actions arrives via UAE Pass push notification rather than SMS. Enable notifications for UAE Pass in OS settings. SMS fallback uses the mobile registered against UAE Pass; if that mobile is wrong, update inside UAE Pass first. SIMs registered to a previous employer commonly fail government OTPs; move SIM to your own EID at Etisalat or du. Government OTPs are sometimes throttled during peak windows; switching from Wi-Fi to mobile data can unblock.

Crashes after an OS update are common; reinstall fixes most cases. Hangs on UAE Pass redirect suggest UAE Pass needs updating first. Blank dashboard despite sign-in: pull to refresh; if still empty after two refreshes, the underlying federal sync is in maintenance and surfaces across RTA Dubai and other apps too. Wait 2-4 hours. For critical inquiries, use the web portal at dubaipolice.gov.ae.

No separate password - UAE Pass is the identity provider. Reset via UAE Pass > Forgot PIN. For the international-access channel used by non-residents (e.g., ex-residents abroad needing a PCC), the email-based password reset works directly. If UAE Pass itself is locked, visit a UAE Pass kiosk in the UAE or contact UAE Pass support from abroad - the reset is the gating step for every government service.

1-3 working days for residents who have prior fingerprint records on file. 5-10 working days for first-time applicants who need biometric enrolment first. The certificate issues digitally with a QR code accepted by most international destinations. Embassy attestation is needed only for destinations that explicitly require it (some European and African destinations); check the destination's current rules. The 1-3 day turnaround is reliable except during major holidays.

Yes, through the outbound channel on dubaipolice.gov.ae or the app's international access. Provide Emirates ID number (even if expired), passport details, and an outbound mailing or digital delivery address. Fee is AED 100 for this channel. If your fingerprints were enrolled during your UAE residency, the certificate issues in 5-10 working days. If never enrolled, you may need to authorise an agent in Dubai to enrol on your behalf - some attestation services offer this.

Federal discount ladder applies in most categories: 35% off if paid within 60 days of the violation notification; 25% off if paid within one year; full fine afterwards. Serious categories (alcohol-related, drug-related, dangerous driving) carry no discount. The clock runs from the notification date (in the app or by SMS), not the violation date - check the notification timestamp before assuming you've missed the window. Pay individual fines or settle multiple in one transaction.

Open the Dubai Police app > Traffic Fines > select the fine > Object/Dispute. File within 30 days of the notification timestamp. Upload evidence: geo-tagged dashcam footage, parking receipt, sale agreement (if the vehicle was no longer in your name), workshop invoice (if the vehicle was in service). Outside the 30-day window, even legitimate disputes are typically rejected as time-barred. Decisions appear in the Fines section within 14-30 days.

Open the Dubai Police app > eCrime > select the case-type taxonomy that matches your situation (investment fraud, romance fraud, online harassment, account takeover, social-media impersonation). Provide the facts, the perpetrator details if known, and upload evidence (screenshots, chat logs, transaction records, bank statements). Serious cases with traceable parties route to cybercrime investigators; cases with unreachable foreign perpetrators may close administratively after registration. Registering still creates a record useful for bank disputes and insurance claims.

Open the Dubai Police app > Vehicle Release. The system lists the seizure reason, accumulated fines, and impound charges. Settle all fines and impound fees in-app. For seizures from minor offences, the release authorisation issues immediately and the impound lot processes the handover during opening hours. Serious offences (alcohol, drug, reckless driving) require court order before release; the app surfaces the case status. Daily impound charges accrue AED 50-100/day - settle quickly.

Dubai Police is not the issuer of the Emirates ID. Report the loss for Dubai Police lost-item registration so a record exists in case of misuse. Apply for replacement through ICP - the federal authority for ID issuance. If you suspect the EID has been used fraudulently, file an eCrime case at Dubai Police describing the misuse. Until the replacement EID issues (typically 3-7 days), use the ICP-issued digital ID acknowledgement for transactions that accept it.

Dubai Police accounts are individual, not family-linked - every adult uses their own UAE Pass session. There is no sponsor-add flow. For dependants (children, domestic workers), the sponsor handles inquiries via their own account using the dependant's EID number in the lookup. Domestic worker complaints involving safety route through MOHRE channels; Dubai Police handles the criminal-side complaints. If you cannot find a service that you believe should be sponsor-mediated, it likely runs through MOHRE or ICP instead.

Most commonly this happens when a vehicle is registered against your EID but you weren't the driver at the violation time. The registered owner is responsible regardless of driver - the fine stands unless disputed with evidence (rental agreement showing the renter, family-member statement, employer log). If fines from a vehicle you no longer own are appearing, the ownership transfer never completed - resolve at an RTA Customer Happiness Centre with the sale agreement. If fines from a wrong plate are appearing, the federal traffic file has a data error - escalate via the app's report-issue flow.

Each emirate's police issues a PCC against its own records and the shared federal criminal database. A Dubai PCC reads against Dubai-specific fingerprint records plus the federal database; an Abu Dhabi PCC the same on the Abu Dhabi side. For employment in Dubai, a Dubai PCC is sufficient; for an outbound foreign application, either emirate's PCC is generally accepted if you primarily lived there. Residents who have lived in both emirates may need a PCC from each. The federal layer means a record in one emirate surfaces on the other's PCC.