Dubai Now

Check registered mobile and email on UAE Pass are current. Re-enable the specific notification type; toggle Push/Email off and back on to refresh the subscription.

Some services restrict to UAE-issued cards. Try a different card, or use the ministry's own portal which sometimes accepts more card types.

UAE Pass sync to Dubai Now takes up to 24 hours after EID renewal. Wait, then log out and back in. If persistent after 48 hours, re-link UAE Pass.

Use the search bar - the catalogue is large and ministry tree navigation can miss services. If still not found, the service may not be integrated yet; use the ministry's own app.

SIM lapse during long trip. Reactivate at Etisalat or du, or eSIM on same number.

Some ministries post receipts with a delay. Wait 24 hours; if still missing, check the ministry's own portal where the receipt is the authoritative source.

No. Dubai Now is Dubai-only. Abu Dhabi residents use TAMM, which is the equivalent Department of Government Enablement super-app. Sharjah, Ajman, RAK, UAQ and Fujairah residents use the federal ICP Smart Services app and any local emirate app where one exists.

No, Dubai Now requires UAE Pass login. The reason is identity-binding the payment to the correct file. For unverified payments, Dubai Police's website allows a one-off fine payment by plate without login, but the receipt is then not stored in any account.

Children under 15 do not have their own Dubai Now account, but the parent can add them as dependants under Family Services and view their visa status, DHA vaccination record, and school information. The KHDA school directory ties into this.

The Salik tag must be linked to the same Emirates ID as the Dubai Now login. If the tag was bought under a company file or a relative's Emirates ID, it will not appear. Open the Salik app directly to confirm ownership.

Yes, for renewals that do not require a fresh eye test. The system uses the eye test on file and processes the renewal end-to-end through RTA. If your last eye test is older than the threshold, you will be redirected to a typing centre or an optician.

Yes. Link the premise number and the app shows the latest consumption, the bill history, and a comparison against neighbours. The Green Bill view shows estimated kWh and per-capita water usage.

Yes for most queries. The transactions ride on UAE Pass login, which requires the registered UAE mobile number to be reachable for the initial bind. Once logged in, queries work over any internet connection. Some payments may require an additional 3D-Secure OTP that depends on the issuing bank.

Dubai Now is best for routine cross-service transactions and consolidated visibility: bill pay (DEWA, Etisalat, du), Salik top-up and fines, traffic fine payment, mulkiya renewal, Ejari renewal, DHA appointment booking, basic visa status checks. The consolidated receipt history and notification stream are the main value. Use ministry-specific apps when the workflow is complex or needs a feature not exposed in Dubai Now: GDRFA Dubai app for complex visa cases or Golden Visa applications, RTA Dubai app for full driver-file management, Salik app for tag activation and dispute filing, Dubai REST for Ejari registration and title deed management, MOHRE for labour matters. Many residents settle on Dubai Now for 80% of routine actions and use 3-4 ministry apps for the deeper workflows.

Open Dubai Now > Settings > Notifications and enable Push + Email for: DEWA bill due, Salik low balance, mulkiya expiry (60-day lead), driving licence expiry (60-day lead), Emirates ID expiry (90-day lead), residence visa expiry (90-day lead), and Ejari renewal (30-day lead). The notifications are tied to the registered mobile and email on UAE Pass, so update those if you change SIMs. The consolidation has materially reduced missed renewals for active users; in surveys, residents who enable the full notification stack report rarely paying a late-renewal fine on these documents. Configure the lead times to match your planning style - longer leads give more buffer but can be ignored; shorter leads create urgency.

Dubai Now publishes monthly major updates and weekly minor releases throughout the year. Major releases typically add new ministry services to the catalogue (the catalogue has grown from 80+ services at launch in 2017 to 130+ in 2026) and refresh the home-screen widgets. Minor releases fix bugs, address security advisories, and tweak the UI. Always install updates promptly because: (1) older versions can fail to load newly integrated services and crash on certain screens; (2) the Payment Hub regularly receives security patches and older versions may be blocked by saved-card tokens; (3) push notifications can stop arriving on outdated versions when the underlying notification framework changes; (4) UAE Pass single sign-on protocol updates require the matching Dubai Now version. Enable auto-update in the App Store or Google Play to avoid manual tracking. The release notes inside the app's Settings > About show what changed in each version.

Dubai Now's unified Payment Hub covers: DEWA electricity and water bill, Etisalat mobile and home internet, du mobile and home internet, Salik account top-up and fines, RTA mulkiya renewal fees, RTA driving licence renewal fees, Dubai Police traffic fines, GDRFA residence visa fees, Ejari registration and renewal fees, DHA appointment fees, KHDA school enquiry fees, Dubai Municipality services, Dubai Land Department transactions, and a growing list of private partners (insurance providers, schools with KHDA integration, several banks). Payment methods: UAE-issued debit and credit cards (Visa, Mastercard, AmEx), Apple Pay, Google Pay, Samsung Pay (on supported devices), and direct bank transfer for some larger transactions. The Payment Hub saves a card once with biometric tokenisation; subsequent payments require only face or fingerprint confirmation. Receipts are stored in the hub for download and VAT recovery. Some highly regulated transactions (DLD property transfers) still require Verified Plus UAE Pass and route through the ministry's own portal.

On first login or via Settings > Linked Services, accept the consent prompts to link your: DEWA premise number (one-time consent per premise; shows the latest consumption, bill history, and Green Bill view), RTA vehicle plate (one or more vehicles; surfaces mulkiya status, expiry, fines, Salik balance), RTA driving licence (shows expiry, points history, renewal options), GDRFA residence file (surfaces visa status, expiry, family members, fines), Emirates ID via UAE Pass (the master link that anchors all others), Etisalat or du mobile number (bill view and recharge), Dubai Police driver file (traffic violations and points), Ejari certificate (auto-pulled from Dubai REST), DHA Pulse health record (with separate health-data consent), KHDA school enquiry (if children enrolled in Dubai schools). Each link is one-time consent which Dubai Now remembers across sessions. Unlink any service via Settings > Linked Services > Remove if you no longer want that data surfaced. Linking is the main value-add over visiting each ministry app separately.

The most common cause is a mismatch between the Emirates ID linked to UAE Pass and the Emirates ID registered on the underlying account. Salik tags purchased under a company file or a family member's Emirates ID will not appear in your Dubai Now even if you live with that family member. DEWA premise numbers registered against a different EID (common when a previous tenant left the account active) also fail to link. Open the Salik app or DEWA app directly to confirm under whose Emirates ID the account is registered; if it's not yours, the resolution is to transfer the account to your own EID at the underlying authority (Salik: via salik.ae account transfer; DEWA: via dewa.gov.ae new connection in your name after closing the old one). Other common causes: stale data after a recent transaction (refresh after 24 hours), missing consent at link time (revisit Settings > Linked Services and reconfirm), UAE Pass sync delay after Emirates ID renewal (24-48 hour lag).