eKey National Authentication

You are on standard-tier eKey trying to do an advanced-tier action. The login passes the standard-tier gate but the service's policy needs advanced tier. Upgrade once at any iGA centre with biometric capture; the issue disappears across all integrated services.

Operating system updates sometimes invalidate the device biometric binding. Sign in with CPR plus password plus SMS OTP once after the update; re-enable biometric login in app settings; the binding refreshes.

FSSO requires advanced-tier eKey. Standard tier sees the SSO link but the cross-portal session aborts. Upgrade at an iGA centre. If already advanced and still failing, clear browser cookies for the two domains and retry; if persistent, call iGA at 80008001 to force a federated trust refresh.

Wait 30 minutes for automatic unlock or use eKey 2.0's biometric recovery (advanced tier). If the lock recurs, change your password to one that is not in any breach corpus and re-enable biometric on the app.

The bank's eKey integration requires advanced tier and a current consent grant. Confirm advanced tier is active, check the eKey 2.0 consent dashboard for any blocked or revoked grants for that bank, and re-initiate the onboarding flow from the bank's app.

Most issues are browser-side: clear cookies and cache for bahrain.bh and ekey.bh, try a different browser, and disable VPN if active. The credential is the same across surfaces; the failure is almost always client-side.

Download eKey 2.0 from the App Store or Google Play, choose Register, enter CPR and name, complete the SMS OTP on the CPR-linked mobile, set a password. Standard eKey is active immediately. If the OTP does not arrive, the mobile registered on your CPR is the problem; visit any iGA centre with the CPR and a SIM in your name to fix it first.

Standard eKey is online-registered, uses CPR plus password plus SMS OTP, and covers routine services (fine checks, certificates, MOH bookings). Advanced eKey requires a one-time in-person biometric capture at an iGA centre and unlocks high-value services (NPRA family residence, vehicle ownership transfer, MOFA submissions, federated SSO into Sijilat and NBR, bank onboarding via eKey eKYC) plus biometric login on eKey 2.0.

Book a slot at any iGA centre (Isa Town, Seef Mall, Hidd) via bahrain.bh, bring the original CPR card, and complete the in-person biometric capture (fingerprint, facial image, signature). The session takes a few minutes; the upgrade is permanent until passport or mobile change. Advanced tier propagates across all integrated services within 24 hours.

Same identity, different client. eKey 2.0 is the current canonical mobile client with biometric login, AI liveness checks, digital signature and the consent dashboard. The legacy ekey.bh web login still works but is being progressively retired. For advanced-tier users in {year}, eKey 2.0 is the recommended login surface.

eKey OTP routes to the mobile number registered against your CPR in iGA records, set when the CPR was issued or the last time the mobile was updated. When you change SIMs without updating the CPR, the OTP keeps going to the old number until the CPR record is updated at an iGA centre. The eGovernment helpline at 80008001 cannot reset this remotely because the update needs physical possession of the CPR.

Yes for integrated banks. Several Bahraini banks accept eKey for onboarding (eKYC) and for some self-service flows. The depth depends on the bank's integration; some support full SSO, others use eKey only at account opening and revert to bank-issued credentials afterward. Check the bank's app for the eKey login option.

Yes for the credential — you can log in to bahrain.bh and MyGov from abroad. The SMS OTP needs the CPR-linked mobile to be roaming-enabled or to have an alternative reachable. eKey 2.0's biometric login works on a logged-in device regardless of location, which is the easier path when travelling.

No. eKey is issued to individuals against the CPR. Corporate workflows work by individuals with eKey acting on entities they are authorised against in Sijilat, NBR or LMRA. Every corporate user should have their own advanced-tier eKey; sharing a single eKey across users is logged and creates compliance issues.

It lists every third party (bank, telecom, employer system, school portal, etc.) that has requested your identity attributes via eKey, the date of consent, and the scope of attributes shared. You can revoke any consent and the third party loses pull access going forward (existing records they already have are not retracted). Review periodically as a hygiene practice.

Reinstall eKey 2.0 on a new device, sign in with CPR and password, complete SMS OTP on the CPR-linked mobile (which is your number, not the lost device's SIM if they differ). If the CPR-linked mobile is also lost or unreachable, visit any iGA centre with the CPR to rebind. Plan recovery before travel if the CPR-linked SIM is not roaming-enabled.

No. Standard eKey registration is free, the advanced biometric upgrade is free, eKey 2.0 is a free download, and password reset is free. The fees you see during service usage are the underlying government service fees, not eKey fees.

Passport renewal: update the passport details on NPRA via bahrain.bh; eKey re-binds to the new passport within 24 hours. CPR renewal: the CPR number itself does not change for residents, so eKey is unaffected. Biometric upgrade carries over. Change of mobile number requires an iGA-centre visit to rebind.

Standard eKey can be deactivated through the eKey 2.0 app or by request via the iGA helpline; it can be re-registered later. Advanced (biometric) eKey deletion requires an in-person iGA centre visit with the CPR. Note that deactivation does not erase consent records or transactions already completed.