Mawid

Wait out the 30-day block for routine appointments, or contact the centre that registered the no-shows to request a manual lift with extenuating circumstances. For urgent medical need during the block, call 937 for tele-triage; emergency care at A&E is unaffected by the booking block.

The PHC doctor may have decided the case does not meet referral criteria — check the visit notes in Sehhaty. If a referral was issued but is not showing, sync between PHC and central referral system can lag up to 24 hours. After 48 hours of no show, call 937 with the visit date and the helpline can trace the referral status.

Update the registered address in Absher first (the MOI directory is the source of truth for PHC catchment). Once Absher syncs (usually overnight), Mawid > Settings > My Health Centre offers the new catchment options. The old default does not change automatically; manually switch to confirm the new centre.

Sync from PHC clinical system to Sehhaty can lag 6 to 24 hours. If the certificate is still missing after 48 hours, contact the centre's vaccination clinic — the entry may have been made under the wrong dependent ID. The centre supervisor can correct the record; once corrected, the certificate appears in Sehhaty within minutes.

Show the QR code from Mawid at the check-in desk — the centre's reception terminal scans against the same backend. If the scan fails, the centre's local network may have been down at slot release. The reception team can manually look up the booking by Iqama and confirm. If the booking truly does not exist, take the screenshot of the Mawid confirmation as evidence of the technical failure and request priority slot rebooking.

Family members are visible only if they are linked as dependents under your Absher family services and the family link has synced to Sehhaty. Check Sehhaty > Dependents; if the family member is missing, the link is broken at the Absher level — the sponsor needs to verify and reconfirm the dependent relationship through Absher Family Services.

Open Sehhaty or the Mawid app > Settings > My Health Centre. The current default appears at the top. Tap to change and select from the list of PHCs in your region (region = administrative region under MOH catchment, typically the same as the municipality). The change takes effect immediately for new bookings but does not move already-booked appointments — those remain at the old centre. The platform will not let you switch to a centre outside your region; if you live in Riyadh but work in Dammam, you would need to update your registered address in Absher first (which has knock-on effects for traffic fines, vehicle registration, and other MOI services). Most users keep the home-area PHC as default and selectively book at a work-area PHC for occasional convenience.

Two missed appointments without cancellation within a rolling 60-day window triggers an automatic 30-day booking block. The block runs from the date of the second no-show, not from when you next try to book. During the block, the Mawid app shows the lockout message and the booking screen is greyed out. Emergency care through the 937 helpline (tele-triage) and walk-in hospital A&E remain accessible — the block applies only to scheduled non-emergency appointments. To clear the block early, contact the centre that registered the no-shows or call 937 to explain extenuating circumstances (illness, family emergency, work travel) — the centre supervisor can manually lift the block but this is discretionary. For chronic medication refills during the lockout, call 937 for a tele-triage prescription extension that does not require an in-person visit.

Open Mawid > Vaccination Schedule for the dependent (the child must be linked under family services in Absher and visible in your Sehhaty dependents tab). The schedule shows all due and overdue vaccinations against the Saudi national schedule (BCG and HepB at birth; DTaP, IPV, HiB, PCV, Rota at 2, 4, 6 months; MMR at 12 and 18 months; boosters at school entry). Book the next available vaccination slot at the default PHC — the slot type is 'vaccination' (not family medicine). Catching up multiple overdue vaccinations may require two or three separate visits as some vaccines cannot be given together. The school enrolment requirement is that the child's vaccinations are current as of school start; bring the Sehhaty vaccination certificate (verified PDF export) to school registration.

The Saudi MOH track is gated by the PHC family medicine doctor — specialist appointments at tertiary hospitals require an e-referral from the PHC. Book a family medicine slot at your PHC first, explain the symptoms to the doctor, and if the case meets the referral criteria the doctor issues an e-referral inside Mawid. The referral then unlocks the specialist booking screen, where you can select from available slots at the relevant hospital. The waiting time depends on the specialty and the hospital — orthopaedics at a Riyadh tertiary centre can be 6 to 8 weeks; ENT at a regional hospital can be 1 to 2 weeks. For urgent specialist needs (suspected cancer, cardiology emergencies), the PHC doctor can flag the referral as urgent which prioritises the slot allocation. For elective specialist care you do not want to wait for, the private sector under CCHI insurance is the alternative.

Yes — link the parent as a dependent in Sehhaty (if they are a registered family-services dependent on your Absher) and you can book on their behalf from your own account. The booking carries the parent's identity and they attend the appointment with their own Iqama or National ID. If the parent is not a registered dependent under your Absher (common for elderly parents visiting on a family visit visa), you can still call 937 to book on their behalf using their Iqama or visa number — the helpline nurse can confirm identity verbally and create the booking. For parents resident in Saudi but with their own Absher account, they will need to enrol on Sehhaty themselves; kiosk-based registration at any PHC reception desk is available for those without a smartphone.

Sick leave is issued at the PHC visit if the doctor's clinical judgement supports it — Mawid does not issue sick leave for missed visits or virtual consultations (except through the 937 tele-triage path with strict criteria). At the consultation, request a sick leave certificate; the doctor either approves it (standard 1 to 3 days for minor illness, longer for medical certificates as required) or declines with reasoning. The approved certificate is issued electronically to your Sehhaty record within minutes — no paper copy is given. Your employer verifies the certificate through Qiwa HR integration without you needing to forward it; the Sehhaty barcode is the verification anchor. For certificates lasting more than 3 days, the PHC doctor may require referral to a specialist or a recommendation from the consultant before extending — Mawid manages the referral pathway alongside the sick leave.

Mawid is the appointment booking platform — single function, focused on scheduling slots at MOH facilities. Sehhaty is the broader MOH super-app that consolidates Mawid (appointments) with Tetamman (COVID and public health tracking), Sehha (tele-medicine), RSD (referral and discharge), the CCHI digital insurance card, vaccination certificates, prescription history, lab results, sick leave certificates, and 937 helpline integration. Most residents in {year} use Sehhaty as the single surface, and the standalone Mawid app is retained for users who prefer the lighter footprint. Bookings made in one surface appear in the other — the backend slot system is shared. The strategic direction is full consolidation into Sehhaty, with the standalone Mawid potentially deprecated in a future release.

Mawid is strictly medical appointments at MOH facilities under the Ministry of Health. The Rawdah Al-Sharifah booking at the Prophet's Mosque in Madinah is a religious permit issued by the Ministry of Hajj and Umrah through the Nusuk platform — it is not a medical appointment, even though both platforms use a similar slot-and-permit model. The Tawakkalna app handles general access permits to public spaces under the Ministry of Health and Saudi Data and AI Authority (SDAIA). Treat each platform as covering its specific ministry domain: Mawid (MOH medical), Nusuk (Hajj/Umrah religious), Tawakkalna (public health and access permits).

Family visit visa holders are not part of the MOH primary care network — they do not have an assigned PHC and Mawid will not allow non-emergency booking against a visa number. Emergency care at any MOH hospital A&E remains accessible regardless of visa status. For non-emergency care during a family visit, the visitor relies on travel insurance (mandatory for visit visa holders since 2022) and accesses care through the private sector — the insurer's app handles claims and provider network. If the visit visa is converting to an Iqama (e.g., a parent moving to family Iqama under the sponsor's family levy), Mawid access activates once the Iqama is issued through Muqeem and Sehhaty enrolment completes.

Mawid is MOH-only and does not integrate with private healthcare providers. The mandatory CCHI insurance under the Iqama (paid by the employer) covers care at private hospitals and clinics — Saudi German Health, Dr Sulaiman Al-Habib, International Medical Center, Bupa-network providers, and others. Each private network has its own booking app or call-centre channel; the CCHI digital insurance card stored in Sehhaty is the access token at the provider's reception desk. Residents typically use both tracks in parallel — Mawid for routine PHC visits (free), private under CCHI for specialists they want to see without the PHC referral wait. Cross-referral between MOH and private sectors does not happen automatically; medical records do not sync.

Yes — meningitis (mandatory for Hajj and Umrah), seasonal flu (mandatory in some Hajj seasons), and other pre-travel vaccinations are booked through Mawid as a vaccination slot type. Choose the 'travel vaccination' or 'Hajj/Umrah vaccination' sub-category if shown by your centre. The vaccination is administered at the PHC; the certificate is issued to Sehhaty and is the version Nusuk reads when issuing the Hajj or Umrah permit — no separate paper vaccination card is needed at the holy sites or at port of entry for international pilgrims (international pilgrims complete vaccinations in their home country and present the home-country certificate at the Saudi embassy when applying for the pilgrimage visa).

The MOH antenatal pathway through Mawid runs in parallel with any private care you arrange under CCHI insurance. You can attend MOH antenatal visits and deliver privately — there is no enforcement that the delivery happen at an MOH hospital just because antenatal care started there. Update your private hospital's obstetrics team with the MOH antenatal records (the doctor at the MOH PHC can print or export the visit summary from Sehhaty). The reverse also works: a pregnancy initially under private care can switch to an MOH hospital for delivery (subject to bed availability) by booking an MOH consultant slot late in pregnancy through the referral pathway. Most middle-class residents under CCHI insurance with a corporate-tier policy default to private delivery; lower-tier policies often cap delivery cover and steer toward MOH delivery — check your CCHI policy terms before deciding.

High-demand PHCs in Riyadh, Jeddah, and Dammam routinely show no availability for the rolling 14-day window. Three workarounds: (1) Set the booking screen to refresh at midnight Riyadh time when the next day's window opens — slots release in a single batch and high-demand centres clear within minutes. (2) Switch the default PHC to a less-popular centre in your region — typically 10 to 20 minutes further drive but slots release with hours of availability. (3) Call 937 for tele-triage — if the clinical need is genuinely time-sensitive, the helpline nurse can either resolve the issue remotely or issue a priority booking flag that opens a held slot at any PHC in your region. For chronic disease follow-ups (diabetes, hypertension medication refills) the 937 tele-prescription route avoids the in-person visit entirely.