Sehhaty

Check internet bandwidth, lighting, and microphone permissions. Retry from a different network if persistent.

Vaccinations done at private clinics may not appear. Request the clinic to upload to MoH-channel records, or download from the clinic directly for school/travel use.

Pharmacy network varies. Try a different MoH-network pharmacy; the QR code is universally accepted by them.

Dependent must be linked in Absher sponsorship records first. Confirm Absher Family Services shows the dependent; then add in Sehhaty.

Insurer may not be integrated. Use insurer's own app for pre-auth and claims; Sehhaty integration is limited to specific providers.

Confirm the booking in Sehhaty > My Appointments. If shows confirmed but clinic disagrees, screenshot the confirmation and bring to the appointment; clinic can re-verify.

Yes. The app is free to download and free to use. MOH appointments are free at primary care centres for citizens and residents. Specialist care fees at private facilities are separate and route through their own billing or through your health insurance.

Open Sehhaty, navigate to Appointments, choose your nearest primary care centre and the appropriate clinic, select an available slot, and confirm. The system sends a reminder closer to the appointment time.

Open Sehhaty, navigate to Vaccinations > Digital Card. The PDF is available for download with a QR code that any verifier (school, airport, employer) can scan to confirm authenticity. Updated automatically as new vaccinations are administered.

Yes through Family Services. Link children under 18 to your account by their National ID or Iqama, and their vaccination history, appointments, and growth records appear under your view.

During the Hajj season, Sehhaty surfaces pilgrim health services: meningococcal and yellow-fever vaccination booking, pre-pilgrimage health clearance, and updates on the health protocols at the Two Holy Mosques. International pilgrims connect through the broader Nusuk platform, with Sehhaty as the health-clearance layer.

Yes. Book a video or audio consultation with an MOH doctor for routine care, repeat prescriptions, and minor concerns. The consultation is recorded as part of your health record. Emergency cases should call 997 or go to the nearest emergency department directly.

The record remains on file at MOH. You can continue to log in to Sehhaty from anywhere with internet (Nafath authentication required), download your vaccination card and any health records before leaving, and request a summary for sharing with a new healthcare provider abroad.

Open Sehhaty > Family Members > Add Dependent. Enter the dependent's Iqama number (for expat dependents) or National ID (for Saudi dependents). The app verifies the linkage against Absher/Tawakkalna family records; if the dependent is registered under your sponsorship, the linkage completes automatically. For each linked dependent you can view appointment history, vaccination records, current prescriptions, and book new appointments on their behalf. The dependent's individual Sehhaty account remains separate (they can also link to their own); the family-level view is for the sponsor's convenience. For children under 18 the sponsor's account is the primary access point; once they reach 18 they typically migrate to their own. Cross-link with Tawakkalna's Family Info for the broader sponsorship view.

Sehhaty primarily covers MoH primary care - free for Saudi citizens, subsidised for expat residents on basic coverage. For private specialist care or inpatient treatment, your CCHI-channel insurance (Bupa, Tawuniya, MedGulf, others) is the relevant channel; you book directly with the private hospital/clinic. Sehhaty integrates with several major insurers for pre-authorisation requests (visible in 'My Insurance' section if your insurer is integrated), which speeds up specialist referrals. Prescription refills for private-care-prescribed medications can sometimes be picked up via Sehhaty's pharmacy network but coverage depends on the insurer's formulary; check insurance app first. For dental, eye, and maternity care, both Sehhaty (MoH-channel) and private insurance offer options - the pricing and queue varies. The pragmatic position is to use Sehhaty for routine primary care and the private insurance for specialist and elective.

MoH primary care centres release next-week appointment slots in a daily morning window, typically 7-9am local time. Slots fill within minutes for popular centres in Riyadh, Jeddah, and Dammam. Practical guidance: (1) Enable Sehhaty push notifications and set a reminder for 7am the day before your desired appointment. (2) Confirm your registered address in the Profile screen matches your current residence - the primary care centre assignment is address-based and a stale address routes you to the wrong centre. (3) Try the same-day cancellation pool around 8am for next-day slots; cancellations release continuously. (4) For chronic-condition follow-ups, request a recurring appointment from your clinician at the previous visit - these are pre-allocated outside the daily release window. (5) If your preferred slot is unavailable, the Mawid app (which Sehhaty integrates with) sometimes shows additional centres not surfaced in Sehhaty's default view. For genuine non-emergency needs, teleconsultation via Sehhaty is usually available within 24 hours and covers most routine concerns without travel. Emergencies should call 997 or visit the nearest emergency department directly.

Open Sehhaty, navigate to Vaccinations > Digital Card, choose the language (Arabic or English) and the certificate type (full history, childhood schedule only, COVID-only, or specific vaccinations for travel). The PDF is downloadable with a QR code that schools, airports, and international border officials can scan for authenticity verification. The certificate covers: national childhood schedule (BCG, polio, DTP, measles, etc), seasonal flu, COVID-19 history including boosters, Hajj-required vaccinations (meningococcal, yellow fever), and any other MoH-administered vaccination. Important gap: private-clinic vaccinations do not auto-sync to MoH records. If your child received any vaccination at a private clinic (Dr. Suliman Al-Habib, Saudi German, IMC) you must either request the clinic to upload to MoH-channel records (some do, some don't), or download the certificate directly from the clinic and present both certificates at school enrolment or travel. For school enrolment specifically, the Ministry of Education accepts both the Sehhaty digital card and clinic-issued certificates side by side. For international travel where a specific vaccination is required (yellow fever for many African and South American destinations), confirm the certificate format meets the destination country's requirements before travel - WHO-format yellow cards remain required for some countries even with Sehhaty's QR alternative.