ICP Customer Happiness Centre - Fujairah (Sakamkam)

Walk-ins are accepted and a digital queue runs throughout the day. The ICP Smart Services app allows you to reserve a time slot, which roughly halves the wait, particularly useful during the Sunday and Monday late-morning peak. The Friday evening session 14:30-18:30 is walk-in only and is one of the most relaxed windows of the working week.

Yes, end-to-end. The counter accepts the renewal e-form, verifies documents, captures biometrics where required (every five years for adults), processes payment and updates the residence file in the federal system. The new Emirates ID is couriered to the address on file or printed within 24 hours under Fawri urgent service for an additional AED 150. A current medical-fitness test from the Fujairah Preventive Medicine Centre is required for the primary visa-holder.

Yes for any resident whose sponsor is licensed in Fujairah emirate, regardless of where on the east coast they live. Khor Fakkan and Kalba sit within Sharjah emirate administratively but their residents whose employers are Fujairah-licensed attend Sakamkam. Dibba residents are split between three jurisdictions historically (Dibba Al Fujairah, Dibba Al Hisn under Sharjah, Dibba Bayah under Oman) and the right centre depends on the sponsor's licensing emirate, not residential address.

Yes. Bring the original birth certificate (attested if issued outside the UAE), both parents' passports and Emirates IDs, the marriage certificate (attested for foreign marriages) and the primary sponsor's salary certificate. The centre completes entry permit, residence visa stamping and Emirates ID issuance for the newborn as a single bundled transaction. The 120-day window runs from date of birth for UAE-born babies; missing it triggers AED 100 per day in fines.

Yes. The centre runs a dedicated PRO queue and Sunday and Monday morning shifts are busy with batch submissions from the Fujairah Free Zone, the port and oil-services sector, and the east coast hospitality industry. Bring an authorisation letter on the sponsor's letterhead, the establishment immigration card, the trade licence and a printed list of files with reference numbers. Each worker attends in person for biometric capture.

Yes. After biometric capture and document verification, the AED 150 Fawri surcharge prints the Emirates ID within 24 hours. Collection is from the Sakamkam customer service desk on the next working day. Fawri is the standard option for residents needing verified ID before international travel from Fujairah International Airport or Dubai International.

Travel-ban status is available instantly through the ICP Smart Services app and icp.gov.ae using your Emirates ID number. If the system reports a flag, the Sakamkam counter can identify the issuing authority and direct you to the right resolution channel. ICP itself does not lift bans imposed by other bodies; you must clear the underlying matter and return for verification.

Payment is digital through the ICP payment gateway at the counter, with debit and credit cards accepted. Cash is accepted only for small fees. You can pre-pay all government fees through the ICP Smart Services app, which compresses the in-person step to document verification and biometrics. FTA-compliant VAT invoices are auto-emailed to the address registered against the file.

Your file follows the sponsor's licensing emirate. Abu Dhabi-sponsored files are with ICP and can be processed at any ICP centre, though it is usually more convenient to attend the ICP branch in the sponsor's emirate. Dubai-sponsored files belong to GDRFA Dubai and must be processed through Amer typing centres in Dubai - Sakamkam cannot serve them. Fujairah Free Zone employees are correctly served here, as the free zone is licensed within Fujairah emirate.

Walk-in is the default and works well outside the Sunday-Monday 09:00-12:00 peak, with transactions taking 25-45 minutes end-to-end including biometrics. Fawri urgent is an add-on rather than a separate queue: you go through the standard biometric and verification flow but pay an AED 150 surcharge so the printed Emirates ID is ready within 24 hours instead of the standard 5-10 working-day courier cycle. For international travel from Fujairah International or Dubai International, or for job onboarding deadlines, Fawri is the standard option. Fawri is not available for first-issue newborn cards or files held under security review.

The boundary is set by the sponsor's licensing emirate, not residential address. Fujairah-licensed sponsors (mainland Fujairah DED, Fujairah Free Zone, Fujairah Creative City) sit with federal ICP and Sakamkam is the right destination. Dubai-licensed sponsors (DET, DMCC, JAFZA, DAFZA, IFZA) sit with GDRFA Dubai and must be processed through Amer typing centres such as Amer Al Barsha or Amer Al Twar. Sakamkam cannot serve a Dubai file even for east-coast residents, and Amer cannot serve a Fujairah file - the federal-local boundary is rigid. Always confirm the licensing emirate on the establishment immigration card before the ninety-minute drive across the country.

Original passport with at least six months' validity; the existing Emirates ID (even if expired); the sponsor's Emirates ID and trade licence; the establishment immigration card for employment files; a current medical-fitness certificate from the Fujairah Preventive Medicine Centre; the tenancy contract or Fujairah municipality rental record for family cases; an active UAE PASS account on your phone for digital signature; an attested marriage certificate (spouse files); attested birth certificate (children); and a salary certificate where the family-sponsorship threshold applies. Fujairah Free Zone employees bring the free-zone establishment card. All documents must be originals; photocopies are routinely rejected for first-issue files.

The biometric booths run 07:30 to 17:00 Sunday to Thursday and a split shift 07:30-12:00 plus 14:30-18:30 on Friday. The shortest queues are weekday mornings 07:30-09:00, weekday afternoons after 14:00 and the entire Friday evening session 14:30-18:30. The longest queues are Sunday and Monday 09:00-12:00 during corporate PRO batch hours. The Dhuhr prayer rotation around 12:30 pauses throughput for 15-20 minutes and Asr around 15:15 adds a short pause. Children under 15 are exempt from fingerprinting but require a facial-image capture. During Ramadan the schedule compresses to a single 09:00-15:00 shift.