Jawazat Self-Service Office - Tahlia Mall

The kiosk handles SADAD reconciliation only - reprinting payment references, confirming a levy invoice has cleared, and resetting a stuck Muqeem flag. Disputes about the levy amount must be raised by the sponsor through Muqeem with a corrective SADAD invoice; refund claims for early departures or removed dependants require a Najiz-attested complaint filed at Al Kandarah. The supervising counter prints a referral slip with the next Al Kandarah Absher appointment. Levy payments cannot be split into instalments at the counter even though Qiwa allows quarterly invoicing on the sponsor side.

No. Huroob (tagheeb) disputes are out of scope at the Tahlia Mall self-service office and are referred to Al Kandarah head office where the labour-immigration committee operates. The supervising counter prints a referral slip with the Absher appointment type. Sponsor-initiated huroob withdrawal runs entirely on Absher: the sponsor logs in, files the withdrawal and the flag clears within 24 hours without any branch visit. If the sponsor refuses, attend Al Kandarah within 30 working days with the Qiwa contract, Mudad payslips and proof of attendance.

The 2026 Absher amendment for dependants abroad runs entirely on Absher without any branch visit, provided the dependant's exit-re-entry was issued and valid when they left and they have been abroad less than six months. The sponsor pays SAR 650 annual Iqama fee and SAR 400-per-month dependant levy via SADAD; medical insurance must remain active. The Tahlia kiosk intervenes only when the Absher transaction has bounced - typically because the exit-re-entry lapsed or insurance has not renewed. The kiosk can reprint SADAD receipts and confirm Muqeem records but cannot extend a lapsed exit-re-entry; the sponsor must first issue a new one.

Yes, but only for uncontested cases. If the sponsor has agreed to the final exit, filed the matching request through Muqeem, and the worker has cleared all Saher fines, traffic violations and expat-levy arrears via SADAD, the supervising counter can issue the visa same-day. Contested cases, where the sponsor refuses to sign off or a Qiwa labour-court ruling is pending, are referred to Al Kandarah. Final exit cancels the Iqama on the date of issue, so book flights only after the visa appears on Absher. The express SAR 100 uplift can speed the Absher link to under 60 minutes.

The Tahlia Mall office handles the most common Absher transactions in a retail setting: Iqama renewal, single and multiple exit-re-entry visas, lost-Iqama replacement, family travel permit updates, fine payment confirmations, and uncontested final-exit visas. Biometric capture, first-time Iqama issuance, huroob disputes, profession amendments and sponsor-blocked exits are deliberately out of scope and referred to Al Kandarah. The branch is best used by residents who already have an active Absher account and SADAD-paid fee and need a fast in-person endorsement.

No. Tahlia Mall is walk-in only, which is rare among Jeddah Jawazat presence points. Show up with your passport, Iqama and SADAD receipt and join the queue. Sunday to Tuesday daytime queues are typically 5 to 15 minutes; Thursday evenings between 19:00 and 22:00 can stretch to 30 to 60 minutes. Five daily prayer breaks of 15 to 25 minutes pause the counter at Dhuhr, Asr, Maghrib and Isha. If your case exceeds the self-service menu, the supervising officer issues a printed referral slip with an Absher appointment recommendation for Al Kandarah.

During Ramadan the Tahlia Mall office shifts to evening hours: typically closed before Iftar and reopening around 21:30, running until 02:00 or 03:00 the next morning. Friday hours start later in the evening after Taraweeh prayer. The exact schedule is posted at the office door each year and confirmed via the Tahlia Mall app two days before Ramadan begins. Plan exit-re-entry visas at least three working days in advance during Ramadan; demand spikes in the second half of the month as residents travel for Eid Al Fitr.

Neither at the kiosk. All Jawazat fees must be paid via SADAD before you visit, through your Saudi bank's mobile app, the Absher payment gateway, or an ATM with SADAD support. The Tahlia counter verifies the SADAD reference, confirms it on the GDP system, and completes the transaction. The supervising counter has a Mada card terminal only for the SAR 100 express-processing uplift and minor stationery charges; do not bring cash for main fees.

The express uplift links your transaction to Absher within 60 minutes against a 24-hour standard. It is useful for exit-re-entry visas required for same-evening or next-morning departures, and for Iqama replacement when proof of residence is needed within hours. The express channel does not bypass any compliance check: Nitaqat band, expat-levy arrears and outstanding fines are all still verified, and if any fail the transaction is rejected and the SAR 100 refunded to your SADAD account within five working days.

Three common rejection reasons: the sponsor's Nitaqat colour-band has dropped to Red, blocking all renewals at company level; the SAR 9,600 worker expat levy or SAR 400-per-month dependant levy is not fully settled via SADAD; or the medical-insurance policy linked to your Iqama has expired. The kiosk prints a rejection slip with the reason code. Sponsor-Nitaqat issues require employer action via Qiwa; expat-levy arrears need a SADAD top-up; insurance lapses are fixed by uploading the new policy to Muqeem. None can be overridden at the counter.

Yes, provided the PRO carries a Najiz-attested electronic power of attorney covering Iqama and travel-permit matters, and the transaction is on the self-service menu. The PRO presents the worker's passport, Iqama, the Wakeel certificate and the SADAD reference; the counter completes the transaction in the worker's name. Huroob disputes, profession amendments and sponsor-blocked exits are still referred to Al Kandarah even with a Wakeel because they require supervising-officer review.

Yes. The Jawazat office is on the first floor of Tahlia Mall near the central atrium, accessible from any of the four main mall entrances. Look for the green Maktab Al Jawazat sign in Arabic and English. It is staffed by uniformed GDP officers and operates under the same legal authority as Al Kandarah. There is a separate Absher information booth on the ground floor near the food court; that booth does not process Iqama transactions, only assists with Absher and Nafath account registration.

Yes. Absher Individuals at absher.sa handles every transaction the Tahlia Mall kiosk handles, without a visit. The mall office exists for residents whose Absher transaction has bounced (insurance lapse, sponsor block, payment-reconciliation error) and who need an immediate in-person fix, plus for those who prefer a paper receipt for their HR file. The 2026 Absher amendment for dependants-abroad renewals also runs entirely online; the Tahlia counter intervenes only if the dependant's exit-re-entry has lapsed.