Jawazat Electronic Office - Al Aziziyah Riyadh

The kiosk handles SADAD reconciliation only - it can reprint payment references, confirm that a levy invoice has cleared and reset a stuck Muqeem flag. Disputes about the levy amount must be raised by the sponsor through Muqeem with a corrective SADAD invoice; refund claims for early departures or removed dependants require a Najiz-attested complaint filed at Al Murabba. The supervising counter prints a referral slip with the next Al Murabba Absher appointment when escalation is needed. Levy payments cannot be split into instalments at the counter even though Qiwa allows quarterly invoicing on the sponsor side.

No. Huroob (tagheeb) disputes are out of scope at the Al Aziziyah electronic office and are referred to Al Murabba head office where the bilingual social-affairs officer and labour-immigration committee operate. The supervising counter prints a referral slip with the Absher appointment type. Sponsor-initiated huroob withdrawal runs entirely on Absher: the sponsor logs in, files the withdrawal and the flag clears within 24 hours without any branch visit. If the sponsor refuses, attend Al Murabba within 30 working days with the Qiwa contract, Mudad payslips and proof of attendance.

The 2026 Absher amendment for dependants abroad runs entirely on Absher without any branch visit, provided the dependant's exit-re-entry was issued and valid when they left and they have been abroad less than six months. The sponsor pays SAR 650 annual Iqama fee and SAR 400-per-month dependant levy via SADAD; medical insurance must remain active. The Al Aziziyah kiosk intervenes only when the online transaction has bounced - the exit-re-entry lapsed, the dependant has been abroad too long or insurance has not renewed. The kiosk can reprint SADAD receipts and confirm the Muqeem record but cannot extend a lapsed exit-re-entry; the sponsor must first issue a new one.

Yes, but only for uncontested cases. If the sponsor has agreed to the final exit, filed the matching request through Muqeem, and all Saher fines, traffic violations and expat-levy arrears are cleared via SADAD, the counter can issue the visa same-day. The bus-terminal location makes this branch popular for workers leaving Saudi Arabia by SAPTCO inter-city bus connecting to Bahrain via the King Fahd Causeway. Final exit cancels the Iqama on the date of issue, so book the bus only after the visa appears on Absher. Contested cases are referred to Al Murabba.

The Al Aziziyah office handles the most common Absher transactions in a transit-terminal setting: Iqama renewal, single and multiple exit-re-entry visas, lost-Iqama replacement, family travel permit updates, fine payment confirmations, and uncontested final-exit visas. Biometric capture, first-time Iqama issuance, huroob disputes, profession amendments and sponsor-blocked exits are out of scope and referred to the Al Murabba head office. The branch is best used by residents who already have an active Absher account, a SADAD-paid fee and a transaction the kiosk can complete in a single visit.

No. Al Aziziyah is walk-in only, like Sahara Mall in north Riyadh. Show up with your passport, Iqama and SADAD receipt and join the queue. Sunday to Tuesday daytime queues are typically 5 to 15 minutes; Thursday evenings between 16:00 and 20:00 and Saturday daytime can stretch to 30 to 60 minutes. Daily prayer breaks pause the counter at Dhuhr, Asr, Maghrib and Isha. If your transaction exceeds the self-service menu, the supervising officer issues a printed referral slip with an Absher appointment recommendation for Al Murabba.

Yes. The Al Aziziyah electronic office opens on Saturday from 10:00 to 18:00, making it one of the few Jawazat presence points in Riyadh that operates on the Saudi weekend. This is particularly useful for residents whose Sunday-to-Thursday work schedule prevents weekday visits and for travellers heading out of Riyadh on overnight buses on Saturday evening. The office is closed on Friday. Confirm Saturday hours by phone before travelling during Ramadan or around Eid holidays, when the schedule shifts.

During Ramadan the electronic office shifts to evening hours: typically closed before Iftar and reopening around 21:30, running until 02:00 or 03:00 the next morning. Saturday hours start later in the day. The exact schedule is posted at the office door each year. Plan exit-re-entry visas at least three working days in advance during Ramadan because demand spikes sharply as residents travel for Eid Al Fitr, often by SAPTCO bus to the Eastern Province or to Makkah and Madinah.

No. Despite the transit-terminal location, the kiosk only accepts SADAD-paid transactions. Pay through your Saudi bank's mobile app, the Absher payment gateway, or an ATM with SADAD support inside the terminal building. The supervising counter has a Mada card terminal only for the SAR 100 express-processing uplift and minor stationery charges; do not bring cash for the main Iqama or exit-re-entry fees.

The SAR 100 express uplift links your transaction to Absher within 60 minutes against a 24-hour standard. It is particularly useful at this branch given the bus-terminal context: residents catching an overnight SAPTCO service to Dammam, Jeddah or Bahrain often need their exit-re-entry visa issued before the bus departs. The express channel does not bypass any compliance check: Nitaqat band, expat-levy arrears and outstanding fines are all verified, and if any fail the transaction is rejected and the SAR 100 refunded to your SADAD account within five working days.

The three common rejection reasons are: the sponsor's Nitaqat colour-band has dropped to Red, blocking all renewals at company level; the SAR 9,600 worker expat levy or SAR 400-per-month dependant levy is not fully settled via SADAD; or the medical-insurance policy linked to your Iqama has expired. The kiosk prints a rejection slip with the reason code. Sponsor-Nitaqat issues require employer action via Qiwa; expat-levy arrears need a SADAD top-up; insurance lapses are fixed by uploading the new policy to Muqeem. None can be overridden at the counter.

Yes, provided the PRO carries a Najiz-attested electronic power of attorney covering Iqama and travel-permit matters, and the transaction is on the self-service menu. The PRO presents the worker's passport, Iqama, the Wakeel certificate and the SADAD reference; the counter completes the transaction in the worker's name. Huroob disputes, profession amendments and sponsor-blocked exits are still referred to Al Murabba even with a Wakeel because they require supervising-officer review.

Yes. Absher Individuals at absher.sa handles every transaction the Al Aziziyah kiosk handles, without a visit. The electronic office exists for residents whose Absher transaction has bounced (insurance lapse, sponsor block, payment-reconciliation error) and who need an immediate in-person fix, plus for those who need to coincide a transaction with a bus-terminal arrival or departure. The 2026 Absher amendment for dependants-abroad renewals also runs entirely online; the Al Aziziyah counter only intervenes if the dependant's exit-re-entry has lapsed or biometric capture is required.