Riyadh Passport Office - Al Malaz Branch

The SAR 9,600 worker levy and SAR 400-per-month dependant levy are Ministry of Finance charges generated by Muqeem from the worker's Iqama category. Disputes about the amount are raised by the sponsor through Muqeem with a corrective SADAD invoice. Al Malaz intervenes only when the levy has been paid but Absher still blocks renewal, when a pro-rated refund is sought after the worker departed, or when a dependant levy continues after the dependant left the file. Bring SADAD receipts, the Muqeem statement, the worker's passport and Iqama, and a Najiz-attested complaint. Approved refunds post to the sponsor's SADAD account within ten to fifteen working days.

If your sponsor filed a huroob (tagheeb) report on Absher you have 30 working days to dispute it at Al Malaz, where a bilingual Arabic-English social-affairs officer is on rota three days a week to help prepare case files. Bring your passport, the Qiwa-authenticated employment contract, three months of Mudad-confirmed salary-bank statements, and any WhatsApp or email proving you attended work. The case is escalated to the Riyadh labour-immigration committee; accepted disputes clear the huroob within five working days and reinstate the Iqama. Rejected disputes carry one further appeal at the regional directorate. Sponsor-initiated withdrawal is faster - the sponsor logs into Absher and clears the flag within 24 hours.

Under the 2026 Absher amendment, sponsors inside the Kingdom can renew Iqamas for dependants currently abroad provided the dependant's exit-re-entry visa was issued and valid when they left. The transaction completes online without a counter visit and posts within 24 to 48 hours. The sponsor pays the SAR 650 annual Iqama fee and SAR 400-per-month dependant levy via SADAD; medical insurance must remain active. Al Malaz only intervenes if the exit-re-entry lapsed, the dependant has been abroad more than six months breaking the link, or the family-file mulhaq record needs updating. In those cases attend with the dependant's passport copy, original exit-re-entry confirmation and updated medical-insurance certificate.

Final exit (Khurooj Nihai) cancels the Iqama from the date of issue, not departure. The sponsor files through Muqeem; the worker clears all Saher fines, traffic violations and expat-levy arrears via SADAD; the visa is linked to the passport electronically. Exit within 60 days or the visa lapses. Al Malaz handles disputed cases where the sponsor refuses to file: bring a Najiz-attested complaint, the Qiwa contract showing dispute basis, three months of Mudad payslips, and the worker's passport. The Riyadh labour-immigration committee can compel issuance if a documented breach is proven. The visa is free but settlement of all financial obligations is mandatory before issue.

Yes, for the great majority of transactions. Absher Individuals at absher.sa is the only way to secure a counter slot at Al Malaz since the 2024 appointment-only rollout. Walk-ins are accepted only for genuine emergencies such as imminent travel bans or sponsor-blocked exits where the worker has no other route. Book the appointment under Passport Services, select Al Malaz branch, and present the QR code at the gate. Routine cases without a confirmed slot are turned away to keep waiting hall congestion within Ministry of Interior limits. Five daily prayer breaks of 20 to 30 minutes shape the counter rhythm.

Al Malaz Jawazat shortens its hours during Ramadan to 09:00 to 13:30, Sunday to Thursday, with no afternoon session. Eid Al Fitr and Eid Al Adha closures are announced via the Ministry of Interior's official channels around two weeks before each holiday; expect at least four closed days. Plan exit-re-entry visas at least five working days before any Ramadan or Eid travel because the counter is significantly slower than usual and the biometric-capture suite closes by 12:30. During Hajj the branch supports Makkah-region overstay regularisation referrals through Al Murabba.

No. Iqama renewal is now an Absher-led process. The Al Malaz counter only handles the residue: profession amendments, dependant-levy disputes, expired medical insurance, Nitaqat-blocked sponsors, and renewals where the resident has been outside Saudi Arabia for more than 180 days. Even these still need the SAR 650 annual fee and SAR 9,600 worker expat levy paid via SADAD before the officer can issue. Saudi Arabia's 24-hour Iqama rule means a clean renewal posts on Absher within a day; counter-handled escalations typically take three to five working days.

A single exit-re-entry visa (Khurooj wa Awda) costs SAR 200 for the first two months and SAR 100 for each additional month of validity. A multiple exit-re-entry visa is SAR 500 for the first three months and SAR 200 per extra month, capped at the remaining Iqama validity. Fees are paid via SADAD before the visa is electronically linked to the passport. If the worker overstays abroad, the Iqama is automatically cancelled and a re-entry ban of up to three years applies. The Al Malaz counter only intervenes when Absher rejects the application.

A final-exit visa (Khurooj Nihai) cancels the Iqama on the date of issue, not the date of departure. From that moment you appear as a non-resident on Absher even if you remain physically in the Kingdom. You must leave Saudi Arabia within 60 days or the visa lapses and the sponsor must re-issue it. The final exit is free of charge but all outstanding traffic fines, Saher penalties and expat-levy arrears must be cleared before the system permits issue. Al Malaz handles sponsor-disputed cases where the worker is requesting an exit the employer refuses to file.

Bring the baby's original Saudi birth certificate from the Civil Status Department, both parents' passports and Iqamas, the family mulhaq number from your original sponsorship file, and your attested marriage certificate. Newborns must be added within 90 days of birth; after that, a SAR 100 per month overstay fee applies. The newborn's Iqama is issued matching the father's expiry, and the SAR 400-per-month dependant levy is pro-rated for the months between issue and renewal. Medical insurance covering the infant must be active before the card prints.

Yes, although the chances of a successful first-instance review rise sharply with documentary evidence. Bring your original passport, any retained copy of the Iqama, the Qiwa employment contract, three months of salary-bank statements, and WhatsApp or email correspondence showing you were attending work. The Al Malaz branch has a bilingual social-affairs officer three days a week to assist with case prep. If the dispute is accepted, the huroob is withdrawn and the Iqama reinstated. If rejected, you have one further appeal at the regional directorate before a deportation order takes effect.

Yes. Street parking on the side roads off Al Imam Saud Bin Faisal Street is free and unmetered, and the public lot opposite the Civil Status Department is also free. The Riyadh municipality patrols both areas, so do not stop on Salah Ad Din Al Ayyubi Road itself, where unauthorised parking attracts a SAR 100 fine. The covered visitor bays directly outside the main entrance are reserved for officers and protocol visitors only.

Yes. Absher Individuals handles routine Iqama renewals, exit-re-entry visas, final exits, dependant travel permits and most fine payments. Muqeem is the employer mirror used by sponsors and PROs. Qiwa handles work-permit and contract authentication. The 2026 amendment allows sponsors inside the Kingdom to renew Iqamas for dependants currently abroad through Absher without a counter visit, provided the dependant's exit-re-entry visa was active when they left. Al Malaz is reserved for biometric capture, huroob disputes, sponsor-blocked exits and dependant updates that need original certificates sighted.