Jawazat Self-Service Office - Sahara Mall

The kiosk handles SADAD reconciliation only - it can reprint payment references, confirm that a levy invoice has cleared and reset a stuck Muqeem flag. Disputes about the levy amount itself must be raised by the sponsor through Muqeem; refunds for early departures or removed dependants require a Najiz-attested complaint filed at Al Murabba. Bring all SADAD receipts and the Muqeem statement if the kiosk shows the levy as unpaid despite your records. The supervising counter prints a referral slip with the next-available Al Murabba Absher appointment if escalation is needed.

No. Huroob (tagheeb) disputes are out of scope at the Sahara Mall self-service office and are referred to Al Murabba head office where the bilingual social-affairs officer and the labour-immigration committee operate. The supervising counter prints a referral slip with the Absher appointment type to book. Sponsor-initiated huroob withdrawal, by contrast, runs entirely on Absher: the sponsor files the withdrawal from their account and the flag clears within 24 hours without any branch visit. If the sponsor refuses to withdraw, attend Al Murabba within the 30-working-day dispute window with the Qiwa contract, Mudad payslips and proof of attendance.

The 2026 Absher amendment for dependants abroad runs entirely on Absher without any branch visit, provided the dependant's exit-re-entry was issued and valid when they left and the dependant has been abroad less than six months. The sponsor pays SAR 650 annual Iqama fee and SAR 400-per-month dependant levy via SADAD; medical insurance must be active. The Sahara Mall kiosk only intervenes when the Absher transaction has bounced - typically because the exit-re-entry lapsed, the dependant has been abroad too long or insurance has not renewed. The kiosk can reprint SADAD receipts and confirm the Muqeem record but cannot extend a lapsed exit-re-entry; that requires the sponsor to issue a new visa first.

Yes, but only for uncontested cases. If the sponsor has agreed to the final exit, filed the matching request through Muqeem, and the worker has cleared all Saher fines, traffic violations and expat-levy arrears via SADAD, the supervising counter can issue the visa same-day. Contested cases, where the sponsor refuses or a Qiwa labour-court ruling is pending, are referred to Al Murabba. Final exit cancels the Iqama on the date of issue, so book flights only after the visa appears on Absher. The express SAR 100 uplift can speed the Absher link to under 60 minutes for last-minute departures.

The Sahara Mall office handles the most common Absher transactions in a mall setting: Iqama renewal, single and multiple exit-re-entry visas, lost-Iqama replacement, family travel permit updates, fine payment confirmations, and uncontested final-exit visas. Biometric capture, first-time Iqama issuance, huroob disputes, profession amendments and sponsor-blocked exits are deliberately out of scope and referred to the Al Murabba head office. The branch is best used by residents who already have an active Absher account and SADAD-paid fee and need a fast in-person endorsement.

No. Sahara Mall is one of the few Jawazat presence points that remains walk-in only, because the menu is restricted and the volume is managed through long opening hours rather than a booking slot. Show up with your passport, Iqama and SADAD receipt and join the queue. On Thursday evenings between 19:00 and 22:00 expect 30 to 60 minute waits; Sunday to Tuesday daytime queues are typically 5 to 15 minutes. Daily prayer breaks of 15 to 25 minutes pause the counter at Dhuhr, Asr, Maghrib and Isha.

During Ramadan the mall office shifts to evening hours: typically closed before Iftar and reopening around 21:30, running until 02:00 or 03:00 the next morning. Friday hours start later in the evening after Taraweeh prayer. The exact schedule is posted at the office door each year and confirmed via the Sahara Mall app two days before Ramadan begins. Plan exit-re-entry visas at least three working days in advance during Ramadan; demand spikes sharply in the second half of the month as residents travel for Eid Al Fitr.

Neither at the kiosk. All Jawazat fees must be paid via SADAD before you visit, either through your Saudi bank's mobile app, the Absher payment gateway, or an ATM with SADAD support. The Sahara Mall counter checks the SADAD reference, confirms the payment on the GDP system, and then completes the transaction. The supervising counter has a Mada card terminal only for the SAR 100 express-processing uplift and for any minor stationery charges; do not bring cash for the main fees.

The SAR 100 express uplift links your transaction to Absher within 60 minutes of issue, against a 24-hour standard. It is most useful for exit-re-entry visas required for a same-evening or next-morning departure, and for Iqama replacement when proof of residence is needed within hours. The express channel does not bypass any compliance check: Nitaqat band, expat-levy arrears and outstanding fines are still verified, and if any fail the transaction is rejected and the SAR 100 refunded to your SADAD account within five working days.

The three most common rejection reasons are: the sponsor's Nitaqat colour-band has dropped to Red, blocking all renewals at company level; the SAR 9,600 worker expat levy or the SAR 400-per-month dependant levy has not been settled in full via SADAD; or the medical-insurance policy linked to your Iqama has expired. The kiosk prints a rejection slip with the specific reason code. Sponsor-Nitaqat issues require employer action via Qiwa; expat-levy arrears need a top-up SADAD payment; insurance lapses are fixed by uploading the new policy to Muqeem. None of these can be overridden at the counter.

Yes, provided the PRO carries a Najiz-attested electronic power of attorney granting authority over Iqama and travel-permit matters, and provided the transaction itself is on the self-service menu. The PRO presents the worker's passport, Iqama, the Wakeel certificate and the SADAD reference; the counter completes the transaction in the worker's name. For huroob disputes, profession amendments and sponsor-blocked exits, the PRO is referred to Al Murabba even if the Wakeel is in order, because those cases need supervising-officer review.

Yes. The Jawazat office is on the first floor of Sahara Mall near the Carrefour anchor unit, accessible from any of the four main mall entrances. Look for the green Maktab Al Jawazat sign in Arabic and English. It is staffed by uniformed GDP officers and operates under the same legal authority as Al Murabba. There is a separate Absher information booth on the ground floor near the food court; that booth does not process Iqama transactions, only assists with Absher and Nafath account registration.

Yes. Absher Individuals at absher.sa handles every transaction the Sahara Mall kiosk handles, without a visit. The mall office exists for residents whose Absher transaction has bounced (insurance lapse, sponsor block, payment-reconciliation error) and who need an immediate in-person fix, plus for those who prefer a paper receipt for their HR file. The 2026 Absher amendment for dependants-abroad renewals also runs entirely online; the Sahara Mall counter only intervenes if the dependant's exit-re-entry has lapsed.