Ajman Customer Happiness Centre - Manama

Ajman Free Zone Authority (AFZA) issues residence visas linked to free-zone trade licences held at the Ajman Free Zone industrial cluster; those files are stamped at AFZA's own immigration desk and not at the ICP Customer Happiness Centre in Manama. Ajman mainland visas, by contrast, are issued under Ajman Department of Economic Development licences and federal ICP rules, processed at the Manama centre or the Ajman City branch. Mainland visas allow the holder to live anywhere in Ajman and across the UAE without restriction; Free Zone visas have identical legal status for living and travel but the trade licence is restricted to Free Zone trading or via mainland distributors. Domestic helpers and family sponsorships flow through mainland ICP; AFZA does not sponsor dependants directly. The medical fitness and Emirates ID steps are identical for both routes.

No appointment is required for routine services. The counter runs on a first-come, first-served queue ticket system. For complex matters such as golden visa nominations, family sponsorship appeals or overstay reconciliations, ICP recommends pre-filing through icp.gov.ae or the UAEICP mobile app and visiting only to collect the printed card. Most Emirates ID renewals can also be completed end-to-end through the app without any visit to Manama. UAE PASS authentication unlocks the digital catalogue.

Ramadan hours shift to 09:00-14:00 Monday to Thursday and 09:00-12:00 Friday, with the centre closed Saturday and Sunday. The ticket dispenser stops 30 minutes before counter close to allow staff to clear the queue before Iftar. ICP publishes the final timetable through the UAEICP app and on icp.gov.ae at the start of each holy month. Avoid the last hour because newborn biometrics take longer than standard transactions and the queue rarely clears in time.

Yes. Emirates ID renewal is fully digital for residents whose biometrics are already on file. Use the UAEICP app or the ICP website, pay the AED 370 fee, and the new card is delivered to an Emirates Post address of your choosing within 5-7 working days. A counter visit is only needed when biometrics have expired, when the holder is a newborn or first-time applicant, or when the system flags a name discrepancy that requires manual reconciliation by an officer. Express digital delivery (48 hours) costs an additional AED 150.

Provided medical fitness, Emirates ID biometric capture and supporting documents are all in order, residence visa renewal at the Al Manama centre is completed end-to-end in 35-60 minutes including the queue. The renewed visa is electronically linked to the passport - no physical sticker is issued under the 2022 ICP unified e-visa system. The Emirates ID card follows by post within five working days. Express service is available for an additional AED 100 with same-day digital activation. Families filing multiple dependants in one visit should expect 90-120 minutes overall.

Yes provided the new employer or sponsor has an active ICP establishment file. The Al Manama branch processes in-country status changes from visit to employment or family residence in roughly two working days. The fee is approximately AED 750 plus a typing charge. The tourist's passport, current entry stamp and visit visa copy are required alongside the sponsor's documents. Status change is not permitted for visitors who entered on visa-on-arrival from certain nationalities; in that case the applicant must exit and re-enter on the new permit. The MOHRE work-permit step is processed in parallel via Tasheel.

Bring original Emirates ID, a salary certificate showing minimum monthly income of AED 20,000 (or AED 19,000 plus a two-bedroom Ejari), the parent's original passport with at least six months validity, attested birth certificate proving parentage, attested marriage certificate of the parents, and proof of comprehensive health insurance covering the parent for at least one year. A medical fitness certificate from an Ajman-approved DHA centre is required after entry. Parent sponsorship visas are issued for one year and renewable subject to continued income compliance. Both parents must be sponsored together unless one is deceased (death certificate required).

Overstay fines accrue at AED 50 per day from the day after visa expiry until the day of settlement, with no grace period under the 2022 federal amendments. The counter collects the fine in full plus a AED 100 service charge before any new entry permit or visa transaction can proceed. The fine clock continues until either an exit stamp is recorded or a new residence visa is issued. Overstay greater than six months is referred to the Ministry of Interior for a travel-ban review. Voluntary disclosure through the UAEICP app sometimes qualifies for a reduced settlement during amnesty windows announced by the UAE Cabinet.

Yes. The Al Manama government compound provides free open-air parking with approximately 80 marked bays. Overflow parking is available on the service road outside the compound gate. There are no paid meters in Al Manama under Ajman Municipality's current tariff zones. Disability-access bays are positioned closest to the main entrance and shaded by the building. Avoid the unpaved area to the rear during summer as the surface softens under afternoon heat.

Yes for nomination support. Al Manama staff can verify eligibility against the published criteria (investor, specialised talent, scientist, outstanding student) and forward the file to the ICP central golden visa committee in Abu Dhabi. The decision typically takes 15-30 working days. The fee is AED 2,800 for a five-year card plus AED 2,800 for the visa medical and Emirates ID. The branch cannot issue the visa directly because final approval rests with the federal committee, but it accepts the dossier and tracks progress through the UAEICP system.

Report the loss immediately through the UAEICP app or at the counter. The branch issues a replacement card application the same day for a fee of AED 320 (AED 300 penalty plus AED 20 typing). The replacement card is delivered to an Emirates Post address within 48 hours. For travel-urgent cases, request a printed temporary Emirates ID statement which is accepted by Etihad, Emirates and flydubai check-in counters and by GCC border posts for up to seven days while the physical card is in transit.

The main Ajman City Customer Happiness Centre on Sheikh Khalifa Bin Zayed Street handles the same federal ICP transactions and is open until 15:30 Monday-Thursday. Cross-emirate, the Sharjah ICP centre at Al Tawuun and the Umm Al Quwain ICP centre at Old Town are also available - all federal centres run on the same ICP backend so any biometric or document captured at one is visible nationally. For digital-only transactions the federal ICP app at uaeicp.gov.ae handles Emirates ID renewal, residence visa renewal (where biometrics are valid), visit-visa issuance and overstay fine payment in under 10 minutes. Tamm (Abu Dhabi's unified portal) federates with ICP for many of the same transactions and accepts UAE PASS.

No. Ajman Free Zone Authority (AFZA) operates its own immigration desk at the Ajman Free Zone headquarters near the port and stamps free-zone-linked residence visas directly. The Al Manama ICP Customer Happiness Centre handles only mainland visas issued under Ajman Department of Economic Development licences, federal employment files routed through MOHRE Tasheel, family sponsorship and domestic-helper files through Tadbeer-aligned agencies, and tourist conversions. If your sponsor's establishment card is registered with AFZA, the visa stamping must occur there; if it is registered with mainland Ajman, Al Manama or the main Ajman City centre is correct.