Al Twar Amer Center

Appointments are not mandatory for routine typing transactions. Walk in, take a queue ticket from the lobby kiosk and wait for your number. The GDRFA smart services portal at smart.gdrfad.gov.ae offers pre-booking for golden visa nominations, parents sponsorship and complex grievances - this is recommended because those files involve a specialist officer. The Amer call centre on 8005111 can also pre-book a slot for first-time applicants who need biometric capture coordinated with the on-site enrolment desk.

The Al Twar Government Services building hosts several agencies under one roof, but each operates separately. The Amer wing handles GDRFA residency and Emirates ID only. The Tas'heel MOHRE labour counter is in an adjacent wing for work permits and labour contracts. RTA driver-licence and vehicle services are handled at the nearby Al Twar Tasjeel centre, not inside the Amer hall. Police clearance certificates can be typed at the centre and submitted to Dubai Police via Amer.

Sponsoring a spouse on a two-year residence visa costs approximately AED 1,170 in entry permit fees plus AED 1,140 to stamp the visa inside the UAE and a two-year Emirates ID. Add the AED 270 Amer typing fee per transaction and a DHA medical fitness test fee of AED 320-750. Children's visas skip the medical fee. Parents sponsorship has separate requirements including a refundable AED 5,000 deposit per parent and full medical insurance coverage. The counter prints an itemised receipt for tax and HR purposes.

Yes. The Al Twar branch handles newborn registration including birth-certificate translation review, attestation typing, GDRFA entry permit for the baby, residence visa stamping and Emirates ID typing. Bring the original Arabic birth certificate from the hospital, both parents' passports and Emirates IDs, the marriage certificate (attested), and the mother's residence visa page. Total government fees are approximately AED 700-900 for the first year. Babies have 120 days from birth to be registered before late-registration penalties apply.

The counter calculates the overstay at AED 50 per day, types a settlement entry, and clears the GDRFA file within an hour. You must settle in full at the counter by card. If the fine is linked to an absconding case filed by a previous employer, the typist will check whether the case has been formally closed - if not, you cannot settle directly and must visit GDRFA headquarters at Jafiliya to lodge a grievance or pay the absconding penalty separately.

Yes. The Amer typist files an express application with ICP, which usually delivers the card within 24-48 hours instead of the standard 5-7 days. The express uplift is approximately AED 150 on top of the standard renewal fee. If biometrics are still valid in the ICP database, no fingerprint visit is required. Otherwise the centre books you into the nearest ICP enrolment desk at the Al Twar Customer Happiness Centre next door or in Al Qusais.

Bring the candidate's original passport with six months validity, two passport photographs on white background, a signed offer letter or employment contract, attested educational certificate (for skilled roles), the company trade licence copy and immigration establishment card, and the company stamp. If the candidate is already in the UAE on a visit visa, also bring the current entry stamp page for in-country status change. Roles regulated by the Ministry of Health, KHDA or Dubai Police need separate clearance letters.

Yes. Most Al Twar transactions can be filed digitally through GDRFA Dubai smart services at smart.gdrfad.gov.ae, the Amer hotline on 8005111, or the ICP UAEICP app for Emirates ID matters. Online filing skips the queue but still requires the same government fees and a separate DHA medical booking. Physical visits remain necessary for first-time biometric capture, sighting of attested foreign certificates, golden visa interviews, and absconding case grievances that need an officer's signature on a paper file.

Free open-air parking is provided around the Al Twar Government Centre building, usually available outside school drop-off hours of 07:00-08:30 and 14:00-15:30. Etihad Mall opposite has additional paid parking; the first hour is free. RTA street parking on Damascus Street operates in zones D and E and is free on Fridays and after 22:00. Avoid parking in residential side streets without checking signage, since unauthorised parking attracts AED 200 fines.

Al Twar is open on Friday but on split hours. The morning shift runs 08:00-12:00, the centre closes entirely from 12:00 to 14:00 for Jummah prayers, and the afternoon shift runs 14:00-17:00. This is shorter than the weekday schedule and Friday afternoon fills quickly with working professionals who cannot attend on weekdays - the easiest Friday slot is 08:00-09:30 or just after the 14:00 reopening. During Ramadan Friday compresses to 09:30-12:00 only with no afternoon shift. Saturday operates a single shift 08:00-15:00. Confirm same-day timings during Eid by calling 8005111.

Yes, a dedicated ladies-only window at Counter 5 is staffed on Sunday, Tuesday and Thursday mornings between 08:00 and 13:00, with a small ladies-only waiting area beside it. On other days women queue in the main line but can request a female typist at the supervisor desk. The ladies' tickets are dispensed from the same lobby kiosk - select the appropriate option on the screen. Biometric capture for first-time Emirates ID for women in niqab can be arranged in a private booth at the adjacent ICP enrolment desk; ask the typist to flag this requirement at file opening.

Al Twar Amer is the right destination if your residence visa or entry permit is issued under GDRFA Dubai - any Dubai-licensed sponsor, including Dubai Airports, DXB hotel chains and Al Qusais industrial zone companies. ICP Mussafah in Abu Dhabi is the right destination if your sponsor is licensed in Abu Dhabi or you are a UAE citizen or GCC national - those files are held by ICP federal rather than GDRFA Dubai. Sharjah residents working under Sharjah-licensed sponsors should go to ICP Al Ghubaiba in Sharjah, not Al Twar. Check the file location on smart.gdrfad.gov.ae or the UAEICP app before travelling.

The free open-air parking around the Al Twar Government Centre remains in place as of 2026, with no charges introduced. Spots fill between 08:30 and 10:30 on Sunday and Monday mornings; arriving before 08:15 or after 13:30 secures a space close to the entrance. Etihad Mall across the road offers paid parking with the first hour free. Damascus Street RTA street parking remains in zones D and E with the standard tariff of AED 4 per hour, free on Fridays and after 22:00. The residential side streets in Al Twar 1 are now actively patrolled - park only in marked bays to avoid the AED 200 RTA fine.