TAMM Customer Service Centre Yas Mall

From 2026, fully electric vehicles can renew Mulkiya every 36 months instead of annually, paying AED 310 once (AED 365 base less a 15 percent EV discount) for the full cycle. The Yas Mall stand handles first-time enrolments because the back-office system has direct access to the powertrain register. Bring the Mulkiya, EV-specific three-year insurance certificate, Emirates ID and chassis-readable photographs. The officer verifies the VIN, logs the insurance, and stamps the new validity. Plug-in hybrids and range-extended EVs do not qualify and continue annual renewal. After the first cycle, renewals can be completed on the TAMM app without visiting.

Standard Tawtheeq queries, renewals and ID verifications are processed at the stand. For a new tenancy contract registration, the landlord brings the title deed or musataha contract, valid Emirates ID, the signed tenancy contract with both signatures, building completion certificate, ADDC account number, and a copy of the tenant's Emirates ID. The fee is AED 120 standard residential. Tenants attend in person for ID verification or to correct a mismatched record. First-time complex registrations are best done by the landlord through the TAMM app with UAE Pass digital signature, as the stand has limited capacity for in-person landlord signatures during busy weekend hours.

Yes for standard renewals - same activity, same shareholders, same premises - on a DED Abu Dhabi licence. Bring the existing licence, establishment card, Tawtheeq for the licensed premises, Chamber of Commerce membership receipt and signatory's Emirates ID. Fees run AED 15,000-30,000 for standard commercial activities; Tajer home-business licences are AED 1,000. Counter time is 30-45 minutes. For any amendment - activity change, shareholder addition, address change, partial-licence amendments - the stand refers you to Al Danah HQ because the DED licensing back-office sits there. The referral slip pre-loads your case into the Al Danah queue.

The stand handles both wallet top-ups and per-trip violation fine settlements for standard cases. Bring your Mulkiya, Emirates ID and a card. The officer pulls all open Darb cases against the plate so you can review the gantry image and timestamp. Wallet top-ups have no service fee; per-trip violation fines (AED 100 per crossing where the wallet was empty) are paid at face value. Unsettled Darb violations block Mulkiya renewal. Yas Island residents who cross the Yas Bridge gantry frequently should configure auto-recharge in the TAMM app. Contested fines requiring evidence review or impound-related disputes are referred to a weekday centre because the back-office adjudication is not available at the mall stand.

The TAMM app handles 90 percent of transactions end-to-end with UAE Pass digital signature: Mulkiya renewals with linked insurance, Tawtheeq queries, fine settlements, Darb top-ups, ADDC payments. Visit the Yas Mall stand in person when you need help with UAE Pass enrolment, when you want a counter-stamped receipt, when first-time EV three-year enrolment is required, when a Tawtheeq amendment needs the original landlord signature, or when the app rejects a digital signature. For complex cases - DED amendments, wet-stamp attestation, contested fines, multi-shareholder licences, MOHRE batches - the stand will refer you to a weekday centre. The rule of thumb: if the app cannot finish the transaction and the case is straightforward, the mall stand is the easiest in-person option.

Yes. The Yas Mall stand and the Al Wahda Mall stand are the only TAMM access points open on Saturday and Sunday. Standard hours are 10:00-22:00 Sunday-Thursday and 10:00-24:00 Friday-Saturday. Last queue tickets are issued 30 minutes before closing time. The stand was created precisely to give working residents an after-hours option without requiring a half-day leave from work. During Ramadan the schedule shifts to 12:00-22:00 weekdays and 14:00-24:00 weekends. The stand pauses queue calls for 30 minutes around iftar but the underlying TAMM systems remain online. Eid public holidays - the stand observes government closure even though the mall remains open.

Yes. The Yas Mall stand is one of only two TAMM access points (the other is Al Wahda Mall) that operate on Saturday and Sunday, with extended evening hours running to midnight on Friday and Saturday and to 22:00 on other days. This was a deliberate Abu Dhabi Department of Government Enablement choice to give working residents an after-hours option. Most of the standard TAMM catalogue is available; only complex back-office cases are referred to the weekday centres.

Yes. The stand has direct system access to the Abu Dhabi Police vehicle registration database, the ITC inspection log and the insurance verification feed. Bring your Mulkiya, valid insurance certificate, Emirates ID and a card for payment. Renewal is completed in 15-25 minutes including the printed Mulkiya which the stand prints on the spot and updates instantly on the TAMM app. Vehicles older than three years still need a fresh inspection slip from an approved centre such as ADNOC Inspection before renewing.

The stand is the easiest place in the emirate to enrol because the happiness officer walks you through the entire flow on your phone in under ten minutes. Bring your Emirates ID and a smartphone with a working camera for facial biometrics. Once enrolled, UAE Pass unlocks every TAMM transaction, plus federal services such as ICP residence visa renewals and MOHRE Tas'heel work permits. Recovery for residents who have forgotten their UAE Pass password is also handled at the same counter using a fresh biometric capture.

Yes. Abu Dhabi Police traffic fines that can be paid digitally on the TAMM app can also be paid at the stand if you prefer a counter-stamped receipt. Bring the Mulkiya and Emirates ID. Most fines are settled in under ten minutes. Contested fines, fines involving impounded vehicles or fines linked to a Darb toll dispute are referred to a weekday centre because the back-office review is not available at evening hours.

No. Around 80 of the most-used services are available at the stand, covering Mulkiya, Tawtheeq, standard trade licence renewals, traffic fines, Darb, ADDC, UAE Pass enrolment and basic family services. Specialised cases - Tas'heel batch work permits, industrial trade licences, multi-shareholder amendments, judicial-flagged cases and court attestations - are still routed to Al Danah, Al Forsan or Mussafah. The stand's officer will tell you immediately whether your case can be handled or needs referral. Federal cases (ICP residence visas, Emirates ID biometrics) are referred to ICP Khalifa City.

Use the TAMM app to take a digital queue number from your phone as soon as you arrive at the mall. You receive SMS updates as the queue progresses and a final alert when you are five places away. You can browse, eat or watch a film at the mall cinema and walk back when called. Booking the queue number from home before you set out is not supported because the stand uses a live-counter system to avoid no-shows. The quietest weekend windows are Sunday 10:00-12:00 and after 21:00 on any day.

The stand officer prints a referral slip carrying a TAMM case reference and the recommended weekday centre. The case is pre-loaded into that centre's queue so you do not start from scratch when you visit. Most referrals route to Al Danah for trade licence complexity, Al Forsan for mainland residential cases, Mussafah for labour and commercial vehicles, or the relevant ICP Customer Happiness Centre - Khalifa City for mainland residence, Al Jazeera for the island - for visa-side issues. Referrals do not expire and can be cleared whenever you next visit.