Al Karama Tas'heel Centre

An employee can attend the centre alone for Tawjeeh awareness sessions, labour-complaint registration, contract-copy collection, and end-of-service confirmation. New permits and renewals must be filed by the employer or an authorised PRO using the company's MOHRE account. Workers should bring their original Emirates ID, passport copy, and labour-card number to be served at the dedicated worker counter.

Typing transactions accept walk-ins on a token system throughout the day. Tawjeeh sessions are appointment-only because seats are capped per session and per language. Book the Tawjeeh slot through the MOHRE smart application or the tasheel.ae operator portal. During peak periods such as September through November and Ramadan working-hour shifts, book ahead even for Tawjeeh in less common languages.

Yes. The MOHRE smart application and the employer self-service portal handle new permits, renewals, cancellations, and contract amendments. Online submissions skip the AED 72 typing commission but still require Tawjeeh attendance in person and biometric capture for the worker. Many SME PROs in Karama file the typing online and then visit only for Tawjeeh and final contract signing.

Tawjeeh is the MOHRE worker-orientation session covering UAE labour law, contractual rights, workplace safety, and conduct expectations. It is mandatory for most new private-sector workers before residency-visa stamping. Sessions run about one hour, are delivered in multiple languages, and cost roughly AED 130-160. The completion certificate is generated electronically and linked to the worker's MOHRE file within a day.

MOHRE assigns each private-sector employer a category A, B, or C based on Emiratisation rate, skill mix, WPS compliance, and cultural diversity. Most small Karama trading and services firms sit in Category B or C. Category A fees start at AED 250 per permit; Category B typically lands at AED 1,200 to 1,500; Category C climbs to AED 3,450. Companies can apply to be re-tiered after improving compliance scores.

Standard labour-contract authentication is completed during the same visit once both parties sign the typed contract and the cashier confirms payment. The system issues the MOHRE-stamped electronic copy within minutes. Contract modifications carry an additional AED 50 federal fee and require the worker's fresh signature unless a notarised power of attorney is filed.

Yes. Al Karama Tas'heel accepts labour complaints from workers and employers. Bring original Emirates ID, passport copy, the latest payslip or WPS evidence, and a brief written summary of the dispute. The case is registered, and an officer initiates conciliation. If unresolved, the file is transferred to the MOHRE Labour Court Affairs unit for legal referral. The complaint registration itself carries no fee.

Common rejection reasons are wrong category fees, missing attested certificates, expired establishment card, duplicate active permits for the worker, or a quota cap reached. The cashier prints a rejection note with the system reason code. Most rejections are resolved and resubmitted on the same day. Policy-level rejections can be escalated through the MOHRE call centre on 600 590000 or via the smart-app inbox.

Yes. The branch accepts debit and credit cards, Apple Pay, Samsung Pay, and cash. Larger Category C federal fees are typically paid by card to keep the receipt clean for accounting. A printed receipt is issued, and a digital mirror lands in the company's MOHRE wallet, which the PRO can reconcile against the WPS account at month-end.

Open the MOHRE smart application or the tasheel.ae operator portal, log in with UAE Pass or the company MOHRE account, search Tas'heel Al Karama under Tawjeeh, pick the language stream and a slot, pay AED 130 to AED 160 by card, and download the booking confirmation. The worker must attend in person with the original Emirates ID; the electronic certificate links to the worker's MOHRE file within twenty-four hours of successful completion. Group bookings for ten or more workers are arranged through the company MOHRE account. Cancellations more than twenty-four hours in advance are free; later changes attract a handling fee.

Al Karama hosts both networks within a short walk. Tas'heel handles MOHRE: work permits, labour contracts, Tawjeeh, WPS, complaints, absconding reports, and end-of-service. Amer Karama handles GDRFA Dubai: residency-visa stamping, entry permits, family sponsorship, visa cancellation, and Emirates ID file opening. A new hire starts at Tas'heel for the work permit, attends Tawjeeh, completes medical fitness at a DHA centre, captures Emirates ID biometrics, then moves to Amer for residency-visa stamping. For exits the order reverses: Amer cancels the residency, then Tas'heel cancels the labour file.

Yes. Absconding reports can only be filed by the employer or registered PRO, not by the worker, and require the worker to have been absent from work for seven consecutive days without authorised leave. Bring the establishment card, the labour-contract reference, the worker's passport copy, and the last WPS payslip. The fee is AED 220 per worker. Once filed, MOHRE issues a system block on the worker's labour file and notifies GDRFA. If the worker returns and the dispute is resolved within sixty days, the report can be withdrawn and the fee is refunded; otherwise the file moves to the absconding registry, which constrains future UAE labour-file openings.

Domestic-worker contracts (housemaids, nannies, cooks, drivers, gardeners) are administered through Tadbeer centres in tandem with MOHRE. Al Karama Tas'heel accepts the MOHRE-side filings for sponsors who recruit directly under the domestic-worker law rather than through a Tadbeer agency. Bring the standard MOHRE domestic-worker contract template signed by both parties, the sponsor's Emirates ID, the worker's passport and entry permit, the tenancy contract (Ejari), and proof of salary capacity. The fee schedule differs from the standard private-sector contract and is set in the federal domestic-worker fee table; the contract is e-stamped during the same visit and the residency-visa step then proceeds through GDRFA Dubai or Amer.