Al Qusais Tas'heel Centre

Most submissions are filed by the employer or a registered PRO using the company's MOHRE account. Employees can attend in person for Tawjeeh sessions, to register labour complaints, to collect authenticated contract copies, or to confirm end-of-service settlements. For complaints, the worker should bring the original Emirates ID, passport copy, and labour-card details. Walk-in workers are received without an appointment for these specific services.

Yes. Tawjeeh is a one-hour awareness session covering UAE labour law, worker rights, and workplace conduct, and is compulsory for most new private-sector hires before the residency visa is stamped. Sessions are delivered in Arabic, English, Hindi, Urdu, Tagalog, Malayalam, and other languages. The fee is roughly AED 130-160 and the certificate is generated electronically and linked to the worker's MOHRE file within twenty-four hours.

Standard typing transactions accept walk-ins on a token-queue basis during all opening hours. Tawjeeh sessions require an advance booking through the MOHRE smart application or the tasheel.ae operator portal because seats are capped per session. Booking ahead is also sensible during peak hiring months from September to November and around the start of each quarter when permit renewals concentrate.

Yes. The MOHRE smart application and the employer self-service portal allow companies to file new work permits, renewals, cancellations, and contract amendments without visiting a centre. Online submissions skip the AED 72 typing commission, but Tawjeeh attendance and biometric steps still need a physical visit. Many PROs use a hybrid workflow: file online, then visit a Tas'heel branch only for Tawjeeh or document collection.

MOHRE classifies private-sector employers into three tiers based on Emiratisation score, skill mix, wage protection compliance, and cultural diversity. Category A companies pay the lowest federal fees, around AED 250 per permit. Category B sits in the middle, typically AED 1,200 to 1,500. Category C carries the highest fee, up to AED 3,450 per permit. Companies can move between tiers by improving Emiratisation ratios and on-time WPS payments.

Standard labour-contract authentication is processed during the same visit once both parties have signed and the typing slip is submitted. The system issues an electronic copy stamped by MOHRE within minutes. For modification of an existing contract, expect an additional AED 50 federal fee and a fresh signature from the worker. The worker must be present unless a power of attorney is on file.

Yes. End-of-service gratuity and final-settlement filings are accepted at Al Qusais Tas'heel. The employer initiates the cancellation, MOHRE generates the settlement calculation based on the labour contract, and the worker signs to confirm acceptance or files a labour complaint if there is a dispute. Bring the original Emirates ID, the labour card, and the last six payslips through WPS for any partial-month or commission entries. Limited contracts pay 21 days' basic salary per year for years one to five and 30 days per year thereafter, capped at two years' total wages.

Common rejection reasons include incorrect category fees, missing attested certificates for skilled categories, an expired establishment card, or duplicate active permits for the same worker. The Tas'heel counter prints a rejection note with the system reason code. Most issues are fixed and resubmitted the same day. For policy-level rejections, MOHRE's contact centre on 600 590000 escalates the file to the labour-office reviewer.

Yes. Al Qusais Tas'heel accepts debit and credit cards, Apple Pay, Samsung Pay, and cash. Larger fee categories such as the AED 3,450 Category C permit are typically paid by card to avoid handling-fee disputes. The system issues a printed payment receipt and a digital copy is mirrored to the company's MOHRE wallet for accounting.

Open the MOHRE smart application or the tasheel.ae operator portal, log in with UAE Pass or the company MOHRE account, search Tas'heel Al Qusais (Al Twar Centre) under Tawjeeh, choose the language stream and a slot, pay AED 130 to AED 160 by card, and download the booking confirmation. Bring the original Emirates ID on the day; the certificate is auto-linked to the worker's MOHRE file within twenty-four hours of successful completion. Group bookings of ten or more workers are arranged through the employer account and sometimes attract marginal off-peak discounts. Cancellations more than twenty-four hours ahead are free; later changes attract a small handling fee.

Category A applies to companies meeting Emiratisation targets and operating in skilled-heavy sectors; the fee is AED 250 per permit and covers most skilled and managerial roles. Category B is the default for SMEs that have not exceeded Emiratisation deficits; the fee sits between AED 1,200 and AED 1,500 depending on skill mix. Category C captures companies with poor Emiratisation, WPS arrears, or no Emiratis on roll; the fee is AED 3,450 per permit. The category is set against the establishment file, not the worker, so the same job is cheaper at a Category A licensee than at a Category C licensee. Verify the live category on the MOHRE smart application before paying to avoid a top-up demand at the counter.

Yes for routine bilingual MOHRE contracts. Walk in with the typed contract, both originals signed in wet ink, the original Emirates ID of the signatory PRO, the worker's passport copy and entry permit, and the establishment card. Pull a contract-authentication ticket and present the file at counters dealing with contract services. Authentication is processed during the same visit and the e-stamped contract lands in the company MOHRE wallet within minutes. For amendments to an existing contract the worker must attend in person to add the fresh signature unless a notarised power of attorney is filed, and the AED 50 modification fee applies.

Al Twar hosts both networks within a short walk. Tas'heel handles MOHRE: work permit, labour contract, Tawjeeh, WPS, complaints, absconding reports, and end-of-service. Amer handles GDRFA Dubai: residency-visa stamping, entry permits, family sponsorship, visa cancellation, and Emirates ID file opening. The standard sequence for a new hire is Tas'heel work permit, Tawjeeh, medical fitness at a DHA centre, Emirates ID biometrics, then Amer residency-visa stamping. For exits the order reverses: Amer cancels the residency, then Tas'heel cancels the labour file. The two networks share back-end data but never share queues; each transaction needs a separate token.